Bilingual Customer Service

3 weeks ago

Burnaby, Canada Stormtech Full time

**STORMTECH** is a Vancouver-based company making a wide variety of performance, technical apparel, bags, and accessories for over forty years to companies in over 30 countries. Quality and design have remained at the forefront of the company’s mission, which is to “Provide Innovative Performance Apparel and Outstanding Customer Service.”

**NATURE AND SCOPE**
As the Bilingual Customer Service & Decoration Specialist, you are the voice of the company; you are customer driven and a master coordinator. You are passionate about helping customers and consistently meet or exceed their expectations through effective communication and order management.

This role plays a crucial role in creating a positive customer experience through effective and accurate order entry, providing timely and accurate responses to customer inquiries, and guiding customers towards the best solutions. This position requires excellent data entry skills, strong communication abilities, and the ability to work both collaboratively and independently. Experience with Salesforce or similar CRM systems is a significant asset.

**SPECIFIC ACCOUNTABILITIES**
- Meet or exceed customer expectations through effective case & order management.
- Promptly & accurately enter customer orders into the system
- Ensure satisfactory resolutions to order issues, while adhering to company policies and procedures
- Provide accurate & prompt quotes to customers and sales team
- Coordinate & collaborate with multiple departments to ensure timely and accurate completion of orders
- Continuously identify and share opportunities to improve the experience for our customers
- Liaise between customer and production team and other departments as required.
- Participate and contribute to a positive, supportive, and collaborative team culture

**RELEVANT SKILLS**
- Proven experience in data entry with a high degree of accuracy.
- Excellent written and verbal communication skills
- Strong team player - ability to both listen to and provide feedback
- Ability to work independently and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.
- Experience with Salesforce or similar CRM systems is an asset.
- Previous experience in a customer service or decoration role is preferred.
- Must be well organized and detail oriented.

**EXPERIENCE & QUALIFICATIONS**
- 3+ years customer service experience
- Must be Bilingual with French and English, written and spoken fluently
- Experience in apparel or hard goods, distribution, B2C or B2B industry an asset
- Proficiency in Microsoft Office including Outlook, Word, and Excel (beginner)
- Experience with Salesforce or similar CRM platforms an asset
- Go-getter attitude: positive, proactive, transparent and team orientated individual.
- Strong organizational skills and attention to detail.
- Ability to multitask and handle a high volume of orders.
- Positive attitude and ability to work in a fast-paced environment

Pay: $47,000.00-$49,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Burnaby, BC V5C 4E2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fluent (written and verbal) in French?
- Are you fluent (written and verbal) in English?

**Experience**:

- Customer service: 3 years (preferred)
- CRM software: 2 years (preferred)

Work Location: In person

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