Technical Support Specialist
3 weeks ago
**Position Summary**:
We are looking for a Technical Support Specialist to join our Virtual Art Dept team, who reflects the innovative spirit, collaborative mindset and passion for great filmmaking that defines ILM.
Partnering closely with the ILM Client Services team, you will contribute to ensuring the Virtual Art Department teams are operating efficiently with as little downtime as possible. You will demonstrate the ability to work closely with IT and engineering teams globally, including coordinating and making repairs with both external vendors and internal teams, as well as providing recommendations to improve uptime and artist efficiency.
This role may from time to time require you to work and travel to other ILM offices and sites and may involve out of hours support cover at short notice in order to support client-driven operational needs.
**What You’ll Do**:
- Build, deploy and maintain computer systems and associated client VR equipment
- Maintain accurate inventory of all hardware components including peripherals, VR headsets, tablets, monitors, laptops and workstations
- Communicate effectively with both IT and client teams to ensure technology is operating efficiently
- Monitor the health of the infrastructure, and engage teams and vendors as needed to ensure problems are resolved quickly
- Attend to break/fix requests and demonstrate ownership of the problem until resolved
- Develop operational best practices with other teams, such as proactive systems maintenance and scheduled downtime
- Contribute to the testing and validation of newly deployed or released hardware and software solutions in collaboration with other IT and engineering teams
- Perform occasional site visits to other ILM locations or clients as needed to assist in deployment, pullback or maintenance of customized technology solutions
- Act as point of contact for all aspects of technical VAD client setups at the studio, providing onsite support as needed to various ILM IT team members
**What We’re Looking For**:
- 2-4 years of desktop support experience in a fast-paced, high pressure, Film and TV production environment is required
- Proven track record working in film production / post production facilities, including examples of solving problems on the fly
- Required Skills / Competencies
- Friendly, approachable and a “can do” attitude working with VIP clients
- Rapid response to technical challenges - must be able to “think and act quickly” to resolve new technology needs for production
- Strong organizational skills and ability to self-prioritize tasks based on production needs
- Ability to be flexible and adjust schedules based on production timelines
- Exceptional level of communication - listening, understanding and ability to demonstrate to the ILM teams that you can solve their problem
- Energetic, self-starter with ability to follow a task through to completion
- Awareness of own capabilities and knowing when to escalate for assistance, information or approvals
- Proactive approach to supporting technology; ability to anticipate and prevent problems and not just fix them
- Detailed, methodical approach to troubleshooting and resolving issues
- Ability to manage time effectively, and triage and prioritize based on production needs
- Scripting experience is required (PowerShell)
- Able to lift 50lbs on a regular basis
- After hours support duties are required
- Technical Skills
- Demonstrated ability to perform typical network troubleshooting and debug performance issues
- Strong Windows OS administration skills
- Familiarity with Linux operating systems (CentOS primarily)
- Experience supporting macOS is a plus
- Experience with VFX tools such as Maya, Photoshop, ZBrush, Substance Designer/Painter
- Solid knowledge of complex pipelines and distributed computer platforms
- Remote management and assistance with high-profile clients
- Good level of knowledge of networking principles and equipment including switches, routers, cabling, VLANs etc
- Good grasp of rendering, game engine technology, and real time rendering concepts
JoinILM
-
Technical Support Specialist
6 days ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
-
Technical Support Specialist
7 days ago
Vancouver, Canada Maximizer Services Inc Full time**Technical Support Specialist** We’re on the search for our next **Technical Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...
-
Technical Support Specialist
5 days ago
Vancouver, Canada Maximizer Services Inc Full time**Technical Support Specialist** We’re on the search for our next **Technical **Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...
-
Technical Support Specialist
3 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Specialist, Automotive Technical Training
2 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Specialist, Automotive Technical Training
2 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Specialist, Automotive Technical Training
2 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Specialist, Automotive Technical Training
2 weeks ago
Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full timeMitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...
-
Technical Support Specialist
3 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Technical Support Specialist
3 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Technical Support Specialist
6 days ago
West Vancouver, Canada District of West Vancouver Full time**_Permanent Full-Time - Internal Only_** - Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our...
-
Technical Support Specialist
18 hours ago
Vancouver, Canada uniuni Full time**Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers’ demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last...
-
Technical Support Specialist
3 weeks ago
Vancouver, Canada T-Net British Columbia Full timeAs a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...
-
Technical Support Specialist
3 weeks ago
Vancouver, Canada T-Net British Columbia Full timeAs a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...
-
Technical Support Specialist
3 weeks ago
Vancouver, Canada T-Net British Columbia Full timeAs a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...
-
Technical Specialist
2 weeks ago
Vancouver, Canada Micromine Full timeWhat We Offer An established global business, that is growing fast, with great benefits: A salary range of $60,000 to $75,000 CAD depending on candidate experience Medical benefits, including allowances for family and wellness expenses 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave) Opportunities for professional...
-
Technical Support Specialist
5 days ago
Vancouver, Canada Global Relay Full time**Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...
-
Technical Support Specialist
6 days ago
Vancouver, Canada Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
IT Support Specialist
2 days ago
Vancouver, Canada Netsmart Inc. Full time**What are we looking for?** At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests. The primary...
-
Technical Support Engineer
3 weeks ago
Vancouver, BC, Canada OSI Maritime Systems Full timeIn 1977, OSI introduced the first generation electronic chart system for the maritime market and revolutionized navigation. Today, OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. Among those solutions, the company develops and delivers integrated bridge systems...