Technical Support Specialist

4 weeks ago

Vancouver, Canada Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Présentation de l'entreprise**

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

**Department Overview**: Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Pelco, a Motorola Solutions Company, is a global leader in the design, development, and manufacture of predictive video security solutions including cameras, recording and management systems, software, and services. Our personal engagement with customers, resellers and technology partners drives the development and deployment of surveillance and security solutions with meaningful innovation. It’s the foundation that Pelco has built its brand upon for over 25 years.
**Responsibilities**:

- Maintain a strong understanding of Pelco software and products, including cameras, servers, and networks.
- Troubleshoot Pelco hardware and software products over the phone and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Be available to participate in an on-call rotation for after hours/ weekend emergency support
- Continuously learns new skills, technologies & products; keeping up with Pelco pace of innovation
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail

**Preferred Qualifications**:

- Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- 6+ months of customer support experience in specific technical support environments:
video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- A familiarity with the Onvif profile or other video streaming services
- Experience working in environments using the KCS Methodology

Salary Range: $43,200 - $71,200 CAD per year.

LI-TW1

LI-REMOTE

**Basic Requirements**:

- Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent
- 6+ months of customer support experience in specific technical support environments: video surveillance or access control,

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