Program Coordinator
3 weeks ago
**Program Coordinator - Member Educator (Membership Sales and Services)**
**Downtown YMCA-YWCA (Victoria, BC)**
**Vacancies**:1
**Position**:Permanent Full-Time***
**Placement**:May 2023***
**Salary**:$ 49,732/year ($51,756/year after successful completion of probationary period)***
**Hours**:35 hours per week; Tuesday to Saturday work week, requires flexibility in schedule***
**Nature and Scope**:
The Program Coordinator - Member Educator (Membership Sales and Services) will be a dynamic leader
who ensures that professional standards are demonstrated and applied in all related YMCA-YWCA
programs and services. This position is responsible for the delivery, organization, and quality of
membership services to members/the community such as membership sales, promotion and renewals,
admission to the facility; and ensuring effective and consistent implementation of policies regarding the
use of the facility.
Reporting to the Centre Manager, the Program Coordinator - Member Educator (Membership Sales and
Services) will work as a member of the Health, Fitness and Aquatics leadership team. The incumbent’s
responsibilities will include the supervision, operation, and function of the Membership Sales and
Service area, ensuring staff and volunteers have the skills, resources, direction, and support necessary to
be efficient and highly effective in the delivery of sales and services to members and the public. A high
degree of competence and experience leading a team is essential, as is the ability to provide direct
service delivery.***
This permanent full-time position is entitled to a YMCA-YWCA individual membership; 22 days vacation;
paid sick leave (per policy); and a cost-shared benefits package (after completion of the probationary
period) which includes:
- Extended Health Care, Drug Plan, Dental, Vision, EAP
- Life Insurance and AD&D
- Long Term Disability
- YMCA Canada Pension Plan (eligible after one year)
**Responsibilities**:
- Provide leadership to the delivery of membership growth, retention, and the overall member
experience
- Assist the Centre Manager with the recruitment, training, coaching and supervision, recognition
of volunteers and staff
- Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1
standards.
- Direct delivery
- Monitor and manage the relevant area budget
- Contribute as a member of the leadership team in the operation of the Branch
- Serve as the Building Supervisor/Duty Manager as required***
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- Provides leadership to the Annual Campaign as requested***
- Adhere to YMCA Child Protection Policies and Procedures
**Qualifications**:
- Minimum 2-years relevant supervisory experience
- Experience working with diverse populations
- University Degree or College Diploma in a related field
- Excellent customer service skills
- Strong computer skills (Word, Excel, Outlook); experience with registration software is an asset
- Excellent oral and written communication skills
- Current Standard First Aid and CPR C required***
- A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
****:
- The YMCA/YWCA has implemented a mandatory COVID-19 vaccination policy requiring all staff
and volunteers to be fully vaccinated.
**Competencies**:
- Commitment to Organization Vision and Values- Commitment to Health and Safety
- Conflict Resolution
- Coaching and Development
- Service Attitude/Customer Focus
- Relationship Building
- Communication
- Teamwork
**To Apply**:Please send a cover letter and resume to:
Human Resources
YMCA-YWCA of Vancouver Island
**_Please Note: _**
**_2. Please indicate in your cover letter how you heard about this position. _**
- **
- The YMCA-YWCA of Vancouver Island is an equal opportunity employer. _
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