Client Services
5 days ago
The Community Healthcaring KW provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion. The Community Healthcaring KW works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff and Volunteers.
We invite you to consider this opportunity to join our team and contribute to this important work. The Health Centre is currently recruiting for the following position: Job Title: Client Services - Outreach Worker - King Street Shelter (KSS)
**Pay: $44,370.82 - $ 53,460.17**
**Full
- Time Fixed Term Contract - FTE 1.0 - Until March 31, 2025
**Job Summary**:
The primary focus of this position is to provide support to the Community Healthcaring Kitchener
- Waterloo (CHCKW) outreach teams that serve individuals who are homeless and precariously housed. Often, these individuals are more complex due to mental health and addiction issues. This position works closely with outreach clients and provides support to mobile primary care teams. In addition, our outreach teams work with other partners of the Inner City Health Alliance that serve the same clients. This role would be located at the **King Street Shelter.**
Work hours are primarily daytime but may include some evenings.
**Responsibilities**:
The outreach worker will provide support to individuals who are experiencing homelessness and insecure housing, struggle to cope with mental health and/ or use substances and support the Outreach IPC team.
**Client Services**:
- Assess client status and service needs at outreach locations.
- Provide system navigation, community connections and crisis intervention as applicable.
- Support clients with making appointments, arranging transportation, and during appointments within the community.
- Accompany clients while attending virtual appointments with psychiatric specialists.
- Work with client to develop appropriate plans of care and health goals in collaboration with the Outreach team and community partners.
- Provide mutually agreed upon services by utilizing a variety of techniques and approaches that are trauma
- informed, strength-based, culturally sensitive, and appropriate to clients’ concerns.
- Facilitate client referrals for internal and external community services.
- Coordinate and liaise with external agencies that support and collaborate with the Outreach IPC team.
- Identify barriers to health and facilitate access to resources.
- Attend and arrange case coordination meetings as requires with the Outreach IPC team.
**Health Promotion and Advocacy**
- Provide appropriate client advocacy services as directed by the client.
- Advocate on behalf of clients with Ontario Works and the Ontario Disability Support Program.
- Collaborate and consult with the Outreach IPC Team, partnering organizations and the broader community to facilitate comprehensive care.
- Participate in outreach activities.
- Engage in evidence-based practices and on-going learning.
- Advocate for individual client needs to ensure access to effective care, follow up and resources from both an individual and systemic level.
- Facilitate knowledge translation by educating colleagues on topics related to client care.
- Initiate and/or participate in systemic advocacy activities directed at achieving health equity by improving social determinants of health, eliminating stigma, and developing healthy public policy.
**Administrative Responsibilities**:
- Perform a variety of administrative tasks according to established protocols and utilizing the Heath Centre’s electronic medical records system, such as:
- Updating client information
- Scanning documents into client charts
- Scheduling appointments
- Processing referrals
- Transfer client records
- Contact external parties such as health professionals, clinics, laboratories and diagnostic facilities and hospitals to obtain client records, test results and consultation reports.
- Contact clients with reminders of upcoming appointments.
- Provide an
-
Manager of Client Services
3 weeks ago
Kitchener, Canada Library Services Centre Full time**About LSC** For over 50 years, the Library Services Centre (LSC) has stood as an industry leader serving libraries across Canada. We provide comprehensive acquisitions, cataloguing, processing, and consultancy services for libraries of all sizes and budgets. We continue to revolutionize and expand our services and keep ahead of trends so that our clients...
-
Client Services Representative
2 weeks ago
Kitchener, Canada Library Services Centre Full time**Job title** Customer Service Representative (“CSR”) **Reporting to** - Manager, Client Services_ **About LSC** For over 50 years, the Library Services Centre (LSC) has stood as an industry leader serving libraries across Canada. We provide comprehensive acquisitions, cataloguing, processing, and consultancy services for libraries of all sizes and...
-
Client Service Representative
3 weeks ago
Kitchener, Canada Library Services Centre Full timeWelcome and thank you for considering a role with Library Services Centre (LSC), where we've been helping libraries across Canada stay innovative and current for over 50 years! We offer a wide range of services, from acquisitions and cataloguing to processing and consulting, and we're always looking for new ways to improve and expand our ability to help...
-
Client Service Representative
2 weeks ago
Kitchener, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
5 days ago
Kitchener, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Assistant
1 week ago
Kitchener, Canada Bayshore HealthCare Full time**Employment Type: Permanent** - Part Time **Location**: REMOTE **Branch**: Kitchener - Government **Hours of Work**:Weekday Evenings 4:30PM- 9:00PM, Alternate weekends 7:00AM - 8:30PM** ***NOTE: THIS POSITION IS PART OF A JOB SHARE - HOURS ARE ON A ROTATING BASIS BETWEEN EVENINGS AND WEEKENDS** - Make “being the difference” your Career.. - Bayshore is...
-
Client Service Coordinator
4 weeks ago
Kitchener, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. This role is on-site, in branch. - If your calling is to be the “difference” by...
-
Client Service Coordinator
3 weeks ago
Kitchener, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service,...
-
Client Service Coordinator
3 weeks ago
Kitchener, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team in our Kitchener Branch. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling is to be the “difference” by providing...
-
Client Service Representative
4 weeks ago
Kitchener, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
1 week ago
Kitchener, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Assistant
3 weeks ago
Kitchener, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. Bayshore is looking for two Client Service Assistants to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. This position is a job share between 2 people. **Service Areas**:Kitchener, Waterloo,...
-
Client Services Representative
3 weeks ago
Kitchener, Canada Demant Canada Full time**Scope** Reporting to the Client Services Manager, the Client Services Representative is responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Duties and Responsibilities** - Provide a high level of customer service to ensure customer satisfaction with the Company’s products...
-
Client Services Representative
2 weeks ago
Kitchener, Canada Demant Canada Full time**Scope** Reporting to the Client Services Manager, the Client Services Representative is responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Duties and Responsibilities** - Provide a high level of customer service to ensure customer satisfaction with the Company’s products...
-
Client Services Officer
5 days ago
Kitchener, Canada Conestoga College Full time**Requisition #**:24-0792** **Location**: Doon **Department**: Client Services & Student Fees **Payband**: F **Starting Rate**: $31.05 **Payband Range**: $31.05 - $35.99 **Hours/Week**: 37.5 **Posting Date**: Monday, December 16, 2024 **Closing Date**: Thursday, January 2, 2025 at 11:59 PM EST **Vacancy Type**: Support Staff - Full-time **Position...
-
Client Service Coordinator
3 weeks ago
Kitchener, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service,...
-
Client Service Assistant
2 weeks ago
Kitchener, Canada Bayshore HealthCare Full time**Employment Type: Permanent** - Part Time **Location**: REMOTE **Branch**: Kitchener - Government **Hours of Work**:Weekday Evenings 4:30PM- 9:00PM, Alternating weekends 7:00AM - 8:30PM** **NOTE: THIS POSITION IS PART OF A JOB SHARE - HOURS ARE ON A ROTATING BASIS BETWEEN EVENINGS AND WEEKENDS** - Make “being the difference” your Career.. - Bayshore is...
-
Client Services Representative
3 weeks ago
Kitchener, Canada demant Full time**Scope**: Reporting to the Client Services Team Leader, the Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Responsibilities**: - Provide a high level of customer service to ensure customer satisfaction with the Company’s...
-
Client Service Assistant
4 weeks ago
Kitchener, Canada Bayshore HealthCare Full time**Employment Type: Permanent** - Part Time **#of Positions Open**: 2 **Location**: REMOTE **Branch**: Kitchener - Government **Hours of Work**:Weekday Evenings 4:30PM- 9:00PM, Alternating weekends 7:00AM - 8:30PM** **NOTE: THIS POSITION IS PART OF A JOB SHARE - HOURS ARE ON A ROTATING BASIS BETWEEN EVENINGS AND WEEKENDS** Make “being the difference”...
-
Client Services Representative
3 weeks ago
Kitchener, Canada Demant Canada Full time**Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...
