Customer Service Manager

2 months ago

Saskatoon, Canada Buckwold Western Ltd Full time

**Buckwold Western Ltd., a privately owned wholesale distributor of flooring materials in Western Canada, is seeking a skilled **_**Customer Service Manager**_ **to join our team. Based at our Head Office in Saskatoon, Saskatchewan, you will lead and inspire a team dedicated to delivering exceptional customer service. This role requires someone with strong leadership, communication, problem-solving, and IT skills to drive customer satisfaction and operational excellence.**

**Responsibilities**:

- **Manage Customer Service Operations**_
- Ensure efficient, high-quality customer service aligned with company goals
- Create staffing schedules and manage resources to maintain service standards
- Foster a customer-centric culture, ensuring positive customer experiences
- **Develop Customer Service Strategies**_
- Use data analytics to identify customer preferences and optimize service delivery
- Develop strategies for each step of the customer journey, from order placement to delivery scheduling
- **Hire and Train Customer Service Staff**_
- Lead the recruitment, training, and development of customer service representatives
- Design training programs and assessments to ensure staff are equipped with necessary skills
- **Set and Monitor Service Standards**_
- Track performance through order monitoring, call reviews, and customer engagement
- Continuously evaluate and adjust service standards to ensure consistent improvement
- **Resolve Customer Complaints**_
- Handle escalated customer issues, collaborating with departments such as sales, operations, credit, and finance to resolve them effectively
- **Collaborate Across Departments**_
- Work closely with sales, inventory, operations, and IT teams to align service operations with company objectives
- Identify and address any issues that may impact the customer experience

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field (preferred)
- Proven experience in customer service or a similar field
- Strong interpersonal communication and leadership skills
- A customer-focused mindset, with tact, patience, and persuasion to build relationships
- Proficiency in IT and customer management software systems
- Experience managing teams, including mentoring, performance management, and delegation
- Ability to remain calm and make decisions under pressure, resolving issues effectively

We appreciate all applicants for their interest. Only those selected for an interview will be contacted.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Leadership: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

  • Customer Service Advisor

    3 weeks ago

    Saskatoon, Canada Crestview Auto Service Full time

    Crestview Auto Service, a well-established and reputable auto repair and maintenance shop in Saskatoon, is seeking a highly motivated and client-focused individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and sales support to our valued clients. **Responsibilities**: -...

  • Customer Service Manager

    3 months ago

    Saskatoon, Canada Buckwold Western Ltd Full time

    **Buckwold Western Ltd., a privately owned wholesale distributor of flooring materials in Western Canada, is seeking a skilled Customer Service Manager to join our team. Based at our Head Office in Saskatoon, Saskatchewan, you will lead and inspire a team dedicated to delivering exceptional customer service. This role requires someone with strong leadership,...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Key Responsibilities** The Customer Service Representative is a personable and upbeat individual who thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules....

  • Customer Service Representative

    4 months ago

    Saskatoon, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Key Responsibilities** The Customer Service Representative is a personable and upbeat individual who thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules....

  • Customer Service Manager

    7 months ago

    Saskatoon, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    4 months ago

    Saskatoon, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    7 months ago

    Saskatoon, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Representative/sales

    4 months ago

    Saskatoon, Canada On Time Service Corp Full time

    Job description WATCH & JEWELLERY SERVICE - HUDSON'S BAY - PART-TIME SASKATOON Shifts: Sat 10am-6pm & Sun 11am-6pm As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: watch battery installation, strap & band installation and adjustments minor on-site repairs assess customer needs and...

  • Customer Service Representative/sales

    7 months ago

    Saskatoon, Canada On Time Service Corp Full time

    Job description WATCH & JEWELLERY SERVICE - HUDSON'S BAY - FULL-TIME SASKATOON Shifts: Monday - Friday 10am-6pm each week As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: watch battery installation, strap & band installation and adjustments minor on-site repairs assess customer needs...

  • Customer Service Representative/sales

    7 months ago

    Saskatoon, Canada On Time Service Corp Full time

    Job description WATCH & JEWELLERY SERVICE - HUDSON'S BAY - PART-TIME SASKATOON Shifts: Sat 10am-6pm & Sun 11am-6pm As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: watch battery installation, strap & band installation and adjustments minor on-site repairs assess customer needs and...

  • Customer Service

    7 months ago

    Saskatoon, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Customer Service

    8 months ago

    Saskatoon, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Customer Service

    8 months ago

    Saskatoon, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Customer Service Manager

    4 months ago

    Saskatoon, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • Customer Service Manager

    2 weeks ago

    Saskatoon, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • Manager - Violence Prevention Services

    2 months ago

    Saskatoon, Canada Family Service Saskatoon Full time

    **JDuties and Responsibilities**: As part of the leadership team, the Manager is responsible for the creation, implementation, and delivery of violence prevention initiatives and specifically gender-based violence which includes the following programs: Intimate Partner Violence, Domestic Violence Court Caseworkers, Men’s Group, and Early Intervention. The...

  • Customer Service Representative

    3 weeks ago

    Saskatoon, Canada Luxuria Auto Full time

    Luxuria Auto is the leader in providing trusted auto collision repairs. In partnership with the TD Auto Collision Repair Centre, Fix Auto and ProColor Collision, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality...

  • Customer Service Representative

    8 months ago

    Saskatoon, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **Kavia Autobody** **Saskatoon, SK** At **Kavia Autobody,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer Service Representative**, you will...

  • Customer Service Administrator

    2 weeks ago

    Saskatoon, Canada PFP Canada Full time

    We are looking for a capable Customer Service Administrator. This position is responsible for management of sales quotations. This includes creation, submission and follow up of quotations. Reporting to the General Manager, the Administrator is an independent worker with astute organizational skills. The Administrator is a company ambassador educating...

  • Customer Service Representative

    1 week ago

    Saskatoon, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **Saskatoon Motor Products Collision Centre** **Saskatoon, SK** At **SMP Collision Centre,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer...