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Customer Service Representative

4 months ago

Saskatoon, Canada Luxuria Auto Full time

Luxuria Auto is the leader in providing trusted auto collision repairs. In partnership with the TD Auto Collision Repair Centre, Fix Auto and ProColor Collision, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations.

**Core Competencies**
- Customer Focus
- Communication
- Energy & Stress Management
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
- Results Oriented
- Negotiation

**Job Duties**
- Ensure excellence in the delivery of the customer experience as outlined in company best practices and measured by LEI (Legendary Experience Index) results.
- Review client’s vehicles for related and not related damages.
- Take photos of all damages, not related damages, and general condition.
- Complete Walk-Around form and identify not related damages.
- Communicate to client’s, on what to expect through the repair process.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
- Create and follow up on appointments.
- Prepare Intake and Delivery paperwork.
- Effectively manage front office operations to ensure efficient organization and support of the sales function.
- Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
- Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
- Set convenient appointments with the customers, based on the shop’s availability.
- Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
- Take payments for deductibles, customer pay work, etc.
- Keep the BMS (Body Management System) up to date to ensure accuracy.
- Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
- Cultivate a positive working relationship with team members and management.
- Maintain a clean and orderly work area to comply with all health & safety procedures.
- Other related tasks as required by management.

**Requirements**:

- High school diploma or GED required
- Strong customer service and troubleshooting skills
- Experience working as a customer service representative, for a body shop preferred
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Professional appearance and manners
- Strong work ethic, quality oriented and a positive team attitude

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 50 lbs may be required

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$25.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)

Work Location: One location