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Customer Service Representative

4 months ago

Brampton, Canada MAUSER Full time

**Responsibilities**:

- Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
- Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
- Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
- Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members
- Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
- Performs other duties as assigned

**Requirements**:

- Associate or Bachelor’s Degree preferred but not required
- 1-3 years’ customer service experience required
- Microsoft Office Suite - basic to above-average computer skills including Excel
- Ability to perform basic quantitative skills required & CRM experience preferred
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills