Customer Service Representative
6 months ago
**Monday to Friday from 1pm to 6pm**
**Job Summary**
Currently recruiting for a bilingual (written and spoken) Customer Service Representative to work independently at one of our schools.
**Responsibilities and Duties**
- Provide timely and effective support to all customers and representatives for inquiries relating to company products.
- Ensure customer satisfaction for both representatives and customers.
- Maintain a high level of knowledge regarding the product.
- Act in a responsive and a sensitive manner to all inquiries.
- Resolve complaints and problems, identifying corrective action for the future.
- Timely identification of recurring issues and potential problems.
- Accurate data entry of customer orders, customer and representative information, and payments.
- Data entry primarily done using Microsoft Excel.
**Qualifications and Skills**
No minimum education requirement; must be teachable, focused, and friendly and able to work enthusiastically in a team environment.
**Benefits**
Group benefits available (Health and dental).
**Job Type**: Part-time
**Salary**: $18.00 to $20.00/hour
**Language**:
- French and English (required)
Work Remotely
- No
--------------------------------------------------------------------------------------------------------------------
- **Du lundi au vendredi de 13h à 18h**
**Résumé du poste**
Nous recrutons actuellement un représentant du service à la clientèle bilingue (écrit et parlé) pour travailler de façon autonome dans l'une de nos écoles.
**responsabilités**
- Fournir un soutien rapide et efficace à tous les clients pour les demandes relatives aux produits de l'entreprise.
- Assurer la satisfaction de la clientèle.
- Maintenir un haut niveau de connaissance du produit.
- Agir de manière réactive et sensible à toutes les demandes.
- Résoudre les plaintes et les problèmes, identifier les actions correctives pour l'avenir.
- Identification rapide des problèmes récurrents et des problèmes potentiels.
- Saisie précise des données des commandes des clients, des informations sur les clients et les représentants et des paiements.
- Saisie de données principalement effectuée à l'aide de Microsoft Excel.
**Qualifications et compétences**
Aucune exigence mínimale en matière d'études ; facilité a apprendre, concentré et amical et capable de travailler avec enthousiasme dans un environnement d'équipe.
**Avantages**
Avantages sociaux disponibles (santé et dentaire).
**Type d'emploi **:Temps partiel
**Salaire**: 18,00 $ à 20,00 $/heure
**Langue**:
Français et anglais (obligatoire)
Travaillez à distance Non
Type d'emploi : Temps partiel
Calendrier:
lundi à vendredi
Expérience:
ventes : 1 an (Préféré)
service client : 1 an (Préféré)
Éducation: École secondaire (de préférence)
Langue:
Anglais (obligatoire)
Français (obligatoire)
Lieu de travail : Un emplacement
**Job Type**: Part-time
Part-time hours: 25 per week
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Dental care
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 3 years (required)
**Language**:
- English (required)
- French (required)
Work Location: In person
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