Finance Manager

7 months ago

Whitehorse, Canada Klondike Chevrolet Full time

Yukon Nissan is currently seeking an enthusiastic individual to fill the role of Finance Manager. We are looking for a positive and self-motivated person who enjoys dealing with a wide variety of people every day.

**GENERAL ACCOUNTABILITY**

Reporting to the Dealer Principle, The Finance Manager is responsible for overseeing and managing all F&I department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Finance Manager is to instill brand/dealership loyalty and ensure a positive customer experience. The Finance Manager has excellent communication skills and is able to listen and discern as well as manage the entire F&I department process. The Finance Manager focuses on the big-picture without missing any of the details and delivers consistent positive results. The Finance Manager sets an example as an expert in their field setting a high standard of service for all aspects of the customer experience. A Finance Manager upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the F&I Department. As a team player, the Finance Manager fosters positive relationships with team members in all areas of the dealership.

**NATURE AND SCOPE**

**Be effective in project management in the F&I and Sales department**:

- Oversees all aspects of the F&I Department; vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Ensures good working relationships with new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Assist and ensures that process is followed ensuring all financing and leasing deals are accurate and secure through financial sources and through the proper federal, state and corporate channels.
- Understanding and complying with federal, territorial and local regulations that affect the new and used-vehicle and finance departments.
- Overseas the creating and maintaining of program for the F&I department and the sales department that will ensure all new sales are referred to the F&I department.
- Overseas the training and ensures that the F&I department and sales team have information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.
- Working directly with the Dealer Principle and Sales Manager (s) to ensure seamless service and a positive customer experience.
- **Be an excellent collaborator**- Maintain good working relationship with lending institutions.
- Maintain effective employee relations.
- Attend manager meetings as required.

**Commit to the Dealership Brand**
- Complete the required training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a professional appearance

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**SPECIFIC ACCOUNTABILITIES**
- Strong aptitude for F&I and Sales.
- Strong product knowledge
- Excellent team management skills
- Excellent customer service skills
- Effective written and verbal communication skills
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Organized and an attention to detail with the ability to document customers’ needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; initiative to take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Results-oriented and accountable for all aspects of the department.
- Basic computer skills and knowledge of Microsoft Office

**QUALIFICATIONS**

**Experience**
- Strong product knowledge.
- Valid Driver’s License
- Ideally two (2) years minimum as a F&I Manager

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