Service Delivery Officer Operations Support

5 months ago

Montréal, Canada Business Development Bank of Canada Full time

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference

Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

This position can be located across Canada. Bilingualism in English and French is required.

POSITION OVERVIEW

Work collaboratively within a national virtual team environment. Administer a consulting portfolio of assigned projects and support the operational needs of your business partners. Process additional tasks as distributed amongst the team to balance workloads and meet peak demands. Proactively identify risk scenarios within the consulting project portfolio and recommend or initiate actions to stakeholders to ensure a seamless client experience with consulting project delivery. Be flexible to support other team members and adjust to changing priorities and demand requirements.

CHALLENGES TO BE MET- Support national proposal preparation and consulting project set-ups, while ensuring the required DOA and processes are respected.- Support a dedicated team of Business Advisors with daily operational consulting requirements and the administration of their portfolios, including, but not limited to, amendment execution, client billing, subsidy program support, budget adjustments, consultant invoices, project closing, AR management, securing appropriate approvals and project coordination activities.- Ensure compliance to BDC norms by understanding the consulting advisory systems and procedures to guide your stakeholders through their different project management tasks.- Respond to client or network consultant issues of an administrative nature and support Business Advisors to ensure client satisfaction or partner engagement is not adversely impacted.- Proactively identify operational issues causing inefficiencies or communication problems. Work towards continuous improvement, suggest better approaches and affect change.- Maintain accurate and up to date project information in identified systems as it relates to the Advisory Services, Service Delivery Officer role.- Ensure identified service standard objectives are achieved. Keep abreast of changes to processes and procedures for Advisory Services to ensure compliance.

WHAT WE ARE LOOKING FOR- Postsecondary education or relevant experience- Minimum of two years pertinent experience in an operational or administrative role- Attention to detail- Organized and able to adjust priorities as needed- Solid interpersonal skills and collaborative- Customer service oriented- Ability to navigate between procedural requirements and client first thinking- Good analytical and basic financial skills- Ability to work independently and meet deadlines- Quick to adapt to systems and different platforms- Solid knowledge of MS Office (Word, Excel, Outlook)- Bilingualism (English & French) is required

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

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