Immigration Office Manager
6 months ago
Key Responsibilities:
- **Operational Management**:
- Implement operational improvements to enhance service delivery and client satisfaction.
- Ensure compliance with immigration laws, regulations, and policies.
- **Staff Management**:
- Lead, manage, and develop the immigration office team, ensuring high levels of performance and client service.
- Organize training and professional development opportunities for staff.
- Conduct performance evaluations and manage staff recruitment, retention, and discipline.
- **Allocate work** among team members based on expertise, workload, and priority, ensuring equitable distribution and efficient completion of tasks.
- **Client Service**:
- Address and resolve complex client issues, providing guidance and support where necessary.
- Foster a client-focused environment, emphasizing quality and responsiveness.
- **Resource Management**:
- Manage the allocation and utilization of resources, including budgeting and procurement of necessary supplies and equipment.
- Monitor and report on office expenditures, ensuring operations remain within budget.
- **Compliance and Reporting**:
- Ensure all office activities comply with legal and ethical standards.
- Prepare and submit reports on office operations, performance metrics, and other relevant information as required by senior management or regulatory bodies.
- **Collaboration and Coordination**:
- Liaise with other departments, government agencies, and external partners to facilitate immigration processes and resolve issues.
- **Calendar Management and Scheduling**:
- **Manage the office calendar**, including scheduling meetings, appointments, and events related to immigration services.
- Coordinate the availability of staff for meetings, training sessions, and client consultations, ensuring optimal office coverage and service continuity.
- Plan and oversee the scheduling of work shifts, ensuring the office is adequately staffed at all times to handle client needs and inquiries.
Additional Skills and Qualifications:
- Proficiency in calendar management tools and software to effectively schedule meetings, appointments, and manage staff workloads.
- Strong planning and organizational skills, with the ability to multitask and prioritize work assignments in a fast-paced environment.
- Experience in work allocation and team coordination, ensuring tasks are appropriately assigned and deadlines are met.
**Salary**: $20.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Surrey, BC (required)
Ability to Relocate:
- Surrey, BC: Relocate before starting work (required)
Work Location: In person
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