Bilingual Implementation Specialist

5 months ago

Toronto, Canada Employee by Design Full time

The Implementation Specialist is a hybrid role, where you’ll be supporting our configurations projects as well as deployment of our company's systems for new clients. On the Configurations side of things, you’ll be working on our in-house projects and build out tailored POS solutions for our clients. On the other hand, Deployment means you’ll be on the go and traveling to our new client sites across the Canada/U.S to install our POS/hardware, while providing technical support and training to clients during the install. If you have a passion for technology, travelling, and have strong organizational and time management skills, with previous troubleshooting experience, then we want to hear from you

**Job Duties**:

- Hardware/software installation of our Point-of-Sale (POS) software
- Provide clients with technical support on site
- Complete all necessary project documentation accurately
- Conduct client-training on site as needed
- Perform software and hardware troubleshooting as needed
- Collaborate with our Projects team to build a customized POS solution to meet our clients’ business needs and goals
- Assist our Install team remotely with operational issues and change requests

**Skills and qualifications**:

- Proficient in both English and French written and verabal communication
- Completed post-secondary education or higher, preferably in IT or a related field
- Must be eligible to travel within the US and to Canada
- Ability to prioritize tasks and work with mínimal supervision
- Excellent customer service orientation - always put the client first
- Excellent communication skills - both in verbal and written correspondence
- Ability to work flexible/changing hours
- A valid Driver’s License
- Some networking experience would be an asset
- Experience with point of Sale (POS) is a definite asset
- 1+ years experience working with Linux and Windows operating systems
- 1+ years experience working with SQL and relational databases
- An aptitude for data analysis and interpretation
- Hardware troubleshooting experience is preferred
- Bash/Powershell experience is an asset
- Ability to handle multiple projects and deadlines simultaneously

**Job Types**: Full-time, Permanent, Casual

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in Toronto, ON

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