IT Infrastructure Specialist

2 months ago


Toronto, Ontario, Canada Bilingual Squad Full time
Job Title: Help Desk Administrator

The Bilingual Squad is seeking a skilled Help Desk Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our company's IT infrastructure.

Key Responsibilities:

  • Provide timely support for company systems, including operating systems, software, servers, storage, and hardware in a networked environment.
  • Administer desktop systems, including end-user desktop/thin client systems, operating systems, and peripherals in a networked environment.
  • Ensure and monitor the optimization of daily data storage and backup systems.
  • Manage and configure operating systems, maintain internet connections, firewalls, and monitor security tools.
  • Assist in testing software and applications, and document network configurations.
  • Respond promptly to security issues, service requests, and end-user inquiries.
  • Collaborate with the IT/IS team to ensure that computer systems, networks, and applications are functioning optimally.
  • Maintain effective written and verbal communication through reports, emails, calls, meetings, and other channels.

Requirements:

  • Degree in Computer Science/Information Technology or related field.
  • Microsoft certification is an asset.
  • 2-5 years of related experience in IT user support/helpdesk, with in-depth technical knowledge of Windows systems and MS Office to support users experiencing issues.
  • Proficiency in desktop software, communication protocols, desktop hardware, and network hardware is essential to maintain an efficient, effective, and secure IT environment.
  • Enterprise Computing Infrastructure: Knowledge and ability to support the enterprise computing infrastructure, including enterprise servers, storage devices, hardware, and software.
  • General IT Knowledge: Broad understanding of IT concepts, including Software Applications, Database Management, IT Security, IT Architecture, and System Administration.
  • Desktop Systems Support: Experience in preparing, implementing, and supporting desktop systems, including system imaging and deployment.
  • Storage Systems: Experience in configuring and supporting storage systems.
  • Server Administration: Experience in administering File, Print, and Application servers.
  • Backup/Restore and Disaster Recovery: Knowledge and experience in Backup/Restore procedures and disaster recovery planning.
  • Networking: Experience in networking, including IP networking, cabling, switch, and firewall configuration.
  • Unified Communication: Experience with Unified Communication technologies such as VTC, VoIP, and SIP.
  • Client Interaction: Experience interacting with clients to resolve incidents or implement changes in enterprise systems.
  • Scripting: Proficiency in writing and maintaining scripts in PowerShell.
  • Administration: Experience with Active Directory (AD), Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP).
  • Virtualization Technologies: Experience working with virtualization technologies such as Hyper-V and Windows Cluster management (SQL/Hyper-V).
  • MS Exchange Servers: Knowledge and experience with MS Exchange servers.

Benefits:

  • 100% benefits paid by employer.
  • 25% off gym membership.
  • Cell phone allowance.
  • 2 weeks vacation to start.
  • Growth and professional development.


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