Dental Clinic Office Administrator

6 months ago

Vancouver, Canada PHS Community Services Society Full time

**PHS COMMUNITY SERVICES SOCIETY - JOB DESCRIPTION**

**DENTAL CLINIC OFFICE ADMINISTRATOR**

**JOB SUMMARY**

The Dental Office Administrator oversees the delivery of administrative support services for the Dental Clinic and works as part of an interdisciplinary team that provides high quality, comprehensive dental care to our patients. This position is responsible for overall clinic operations, and requires proficiency with database management, strong administrative skills, and an ability to uphold patient confidentiality while working with patients with complex care needs.

**SOCIETY PHILOSOPHY**

PHS Community Services Society provides refuge, services, advocacy and supportive affordable housing for those who are poorly served elsewhere in the community due to their physical health, mental health, behavior, substance usage, involvement with the criminal justice system or for those who are homeless. The Society fosters a sense of community within PHS’s Projects, Programs or in the Society at large, which encourages its members to be accepting of and offer support to one another. This is achieved through enabling each person to function at the level determined by that person; allowing each person to determine for themselves the time, place, course and method of therapeutic treatment chosen if any; fostering an environment within any project or program which accepts, has faith in, forgives, and looks to the good in each member. The Society actively seeks to find an alternative to eviction in every situation.

**KEY RESPONSIBILITIES**
- Responsible for overall dental operations, including supervising staff and delegating work accordingly, ensuring patient needs are met.
- Ensures effective customer relations, including patient scheduling, maintaining wait lists, and triaging walk-ins. Manages all customer service issues timely and effectively.
- Maintains dental records, performs data entry of proper dental procedures, verifies coding, and coordinates follow-up procedures and third-party professional services. Monitors expenditures of funds in accordance with assigned budget and organizational policies.
- Performs Accounts Receivable functions including billing, collecting, reconciling and consolidating insurance and patient revenues, insuring acquisition of all outstanding insurance and patient payments and compiling accurate reports. Prepares banking deposits and performs banking functions.
- Supervises staff, assigning work, providing feedback and evaluation, determining training requirements, orienting new staff and approving timesheets and attendance records.
- Resolves staffing problems, including calling in casual staff and from temporary agencies, to ensure appropriate staffing levels.
- Works with supervisor to manage health authority, BCDA, Ministry, UBC endowment and student placement contracts, ensuring that operations are in compliance with contractual obligations, tracking finances, compiling reports, ensuring all reporting deadlines are met, and flagging discrepancies and recommending solutions to meet contractual obligations.
- Oversees purchases, receipt, storage and distribution of all equipment, including PPE, and makes recommendations for purchase, lease, replacement and disposal.
- Monitors maintenance and repair of facility and equipment in compliance with dental operational procedures, contracts suppliers and repair services, researches costs and consults with senior manager making recommendations on purchases and repairs.
- Works with the Senior Manager on reports by researching, organizing and summarizing information as necessary to provide program outputs and outcome for new or improved service delivery..
- Manages the dental software working with IT to update as needed.
- Develops the record keeping and filing systems of the dental office.
- Regularly liaises with the BC Dental Association (BCDA) for support and training opportunities as well as grant opportunities.
- May assist Senior Manager and Dentists in liaising with UBC and other colleges for dental student placements.
- Staff scheduling including calling in staff (dentists, hygienists, dental assistants) to ensure appropriate clinic coverage.
- Maintains timekeeping and attendance records of staff, dentists.
- Additional duties as assigned.

**QUALIFICATIONS / EXPERIENCE**
- Must have Dental Reception Certification
- Must have previous dental office management experience (minimum 2 years) or combination of education and experience
- Must have experience supervising staff
- Ability to communicate effectively, both verbally and in writing.
- Must have excellent time management skills.
- Ability to work independently and in cooperation with others.
- Knowledge and experience with dental terminology and insurance procedures. Ability to operate dental equipment.
- Knowledge of principles and practices related to accounting and budget management.
- Knowledge of general office procedures.
- Computer knowledge: Exan/Mercedes Pow

  • Dental Receptionist

    6 months ago

    Vancouver, Canada Dental Clinic Kitsilano Full time

    We're a boutique-style clinic in Kitsilano, Vancouver, and are looking for a full-time receptionist to join our team! Our clinic is a non-corporate, female-owned, solo dentist establishment. We have been rapidly growing and are looking for a star receptionist to join us ! As a Dental Receptionist, you will be an integral part of the clinic. Your role will...

  • Dental Office Administrator

    7 months ago

    Vancouver, Canada Dental IQ Full time

    Experienced Dental Administrator required for Vancouver Location. **You must have experience in Dental Practice to be considered for this position.** Are you interested to make a living helping people smile? If you like wearing many different hats, this opportunity might be may be exactly what you’re looking for. The daily to-do list may include: -...

  • Office Administrator

    6 months ago

    Vancouver, Canada British Columbia Dental Association Full time

    Office Administrator - Dental Association **ABOUT US** The BC Dental Association (BCDA) is the voice of BC dentists. Our mandate is to advocate for our members and promote oral health for all British Columbians. We represent over 3900 general dentists and certified dental specialists across BC and collaborate with health and community stakeholder groups to...

  • Dental Receptionist/ Office Manager

    3 months ago

    North Vancouver, Canada Divine Dental Clinic Full time

    We are an established independent dental office located in Lower Lonsdale, just one block away from the Seabus station. Our office provides secure underground parking for employees. We are currently seeking a **Full-time experienced Dental receptionist** **/Office manager** to join our team Schedule: Flexible days (4-5 days per week) 9:00Am-5:00pm No...

  • Dental Assistant

    4 months ago

    Vancouver, Canada Mid-Main Dental Clinic Full time

    Mid-Main is a non-profit society committed to helping patients maintain and improve their health. Because good health involves many factors, Mid-Main offers a range of services in a supportive, team-based environment. Our services include a primary care clinic, dental office, and pharmacy, all co-located in one building in the Mount Pleasant area of...

  • Cda/certified Dental Assistant

    6 months ago

    Vancouver, Canada Mid-Main Dental Clinic Full time

    Mid-Main is a non-profit society committed to helping patients maintain and improve their health. Because good health involves many factors, Mid-Main offers a range of services in a supportive, team-based environment. Our services include a primary care clinic, dental office, and pharmacy, all co-located in one building in the Mount Pleasant area of...

  • Dental Administrator

    6 months ago

    Vancouver, Canada S.Daher Professional Dental Corporation Full time

    Our clinic is in search of our next All-Star Administrator! We are a fast-paced office that requires an individual who can multi-task, work well under pressure, has exceptional customer service, can easily adapt, and is a true team player. Duties include but not limited to: Greeting patients, answering phones, scheduling appointments, receiving payments,...

  • Office Manager

    2 weeks ago

    West Vancouver, Canada Dundarave Dental Clinic Full time

    Overview: Dundarave Dental in West Vancouver is looking for an experienced office manager after our current office manager for over 30 years is retiring. Our clinic has been in the community for over 40 years and is a block away from the beautiful Dundarave pier. We have long term staff and patients. We are seeking someone with experience as an office...

  • Dental Receptionist

    3 months ago

    North Vancouver, Canada Divine Dental Clinic Full time

    We are an established independent dental office located in Lower Lonsdale, just one block away from the Seabus station. Our office provides secure underground parking for employees. We are currently seeking a **Full-time Dental receptionist** to join our team Schedule: Flexible days (4-5 days per week) 9:00Am-5:00pm No Evenings! **Key Qualification**: -...

  • Dental Receptionist

    3 weeks ago

    West Vancouver, Canada Caulfeild Dental Centre Full time

    Join our dental clinic in Caulfeild Village located in West Vancouver as a Part time Dental Receptionist. The Dental Receptionist role is vital in shaping the patient’s experience and creating an exceptional first impression. The ideal Receptionist or Administrator for our team is someone who not only loves interacting with patients and being their first...

  • Office Manager

    2 months ago

    Vancouver, Canada A and B Dental Clinic Full time

    **Job Summary** **Responsibilities**: - Oversee daily office operations for the entire clinic to ensure a positive patient experience. - Supervise administrative staff, providing guidance and support to enhance team performance. - Coordinate human resources functions such as recruitment, onboarding, and employee relations. - Manage budgeting for...

  • Office Administrator

    6 months ago

    Vancouver, Canada British Columbia Dental Association Full time

    **About Us** The BC Dental Association (BCDA) is the voice of BC dentists. As the second largest dental association in Canada, our mandate is to advocate for our members and promote oral health for all British Columbians. We represent over 3900 general dentists and certified dental specialists across BC and collaborate with health and community stakeholder...

  • Dental Assistant

    3 months ago

    Vancouver, Canada Sorriso Dental Clinic Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Prepare patients for dental examinations - Order dental and office supplies - Perform administrative functions for the dental laboratory - Prepare dental instruments and filling materials - Sterilize and maintain instruments and equipment - Educate...

  • Dental Administrator

    3 months ago

    North Vancouver, Canada Marine Dental Full time

    Are you a **Dental Administrator** with a serious dedication to patient care and looking to join a fun team? We want you! We're a unique and toothfully awesome, family-owned dental practice committed to providing exceptional patient-centric care. DADM **What we offer**: - Competitive wages based on experience and skills - Health Spending Allowance -...

  • Dental Receptionist

    6 months ago

    Vancouver, Canada Sorriso Dental Clinic Full time

    Spanish oriented Dental Clinic needs a receptionist. Spanish speaking is a must. Saturday and Sunday to begin with and 2 or 3 more days available after training. We will teach all the necessary skills $25.00 hour to start and $30.00 hour or more after some proficiency achieved. **Job Type**: Part-time Part-time hours: 32 per week **Salary**:...

  • Dental Receptionist

    4 months ago

    Vancouver, Canada Shen Dental Full time

    Are you a friendly and organized individual with excellent communication skills? Our dental office is located in the heart of Vancouver and we are seeking an experienced Dental Receptionist to join our dynamic team immediately. As the first point of contact for our patients, you'll play a crucial role in ensuring their visit is welcoming and efficient. Join...

  • dental assistant

    3 months ago

    Vancouver, Canada Sorriso Dental Clinic Full time

    Education: Secondary (high) school graduation certificateExperience: 2 years to less than 3 yearsTasksPrepare patients for dental examinationsOrder dental and office suppliesPerform administrative functions for the dental laboratoryPrepare dental instruments and filling materialsSterilize and maintain instruments and equipmentEducate patients concerning oral...

  • dental assistant

    3 months ago

    Vancouver, Canada Sorriso Dental Clinic Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksPrepare patients for dental examinationsOrder dental and office suppliesPerform administrative functions for the dental laboratoryPrepare dental instruments and filling materialsSterilize and maintain instruments and equipmentEducate patients concerning oral hygieneSchedule...

  • Dental Receptionist

    2 months ago

    Vancouver, Canada Clementine Dental Full time

    Location: Kitsilano, Vancouver We're seeking a skilled and friendly Dental Receptionist to join our growing team! As the first point of contact for our patients, you'll be responsible for scheduling appointments, managing patient records, and ensuring a smooth and welcoming experience for everyone who walks through our doors. **Responsibilities**: - Greet...

  • Dental Receptionist

    6 months ago

    Vancouver, Canada university village dental clinic Full time

    University Village Dental Clinic in UBC is seeking a dedicated part time Receptionist to be the welcoming face of our practice. As a Dental Receptionist, You will be responsible for ensuring a smooth and efficient front desk operation, assisting patients, managing appointments, and providing exceptional customer service. Key Responsibilities: - Greet and...