Print Project Representative

2 months ago

Regina, Canada University of Regina Full time

Faculty/Department Information Services Unit IS-Printing Services Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary

Are you passionate about providing exceptional customer service while managing printing orders with precision? If so, we’re looking for a dynamic individual to join our team as our new **Print Project Representative**

As a vital part of our Printing Services team, you’ll report directly to the Manager and play a pivotal role in ensuring customer satisfaction. Your responsibilities will include engaging with customers, estimating, overseeing order processing, and coordinating printing jobs to meet and exceed expectations.

**What You’ll Do**:

- Collaborate directly with customers to plan and schedule printing needs, offering expert recommendations for optimal results.
- Assist customers in accurately completing job tickets to ensure precise production details.
- Estimate jobs by reviewing specifications and determine the most cost effective and competitive production methods.
- Calculate the cost of all materials required in the production process using a managed information software. (Currently using Printsmith)
- Serve as the liaison between customers and our printing team, ensuring their expectations are not just met but exceeded.
- Handle payment transactions efficiently using Point of Sale systems for cash, debit, credit card, and cheque payments for walk in customers and provide excellent front counter customer service.
- Establish and manage production schedules, ensuring timely delivery that meets and exceeds customer expectations.
- Source external quotes from vendors for outsourced components of jobs as needed.
- Monitor production for quality, adhering to procedures, conducting maintenance, and minimizing waste.
- Uphold University and Printing Department policies, ensuring compliance with safety regulations.
- Develop insightful reports, analyze trends, and propose improvements to streamline processes and reduce job turnaround time.
- Offer backup support to various areas as necessary, contributing to a cohesive team environment.
- Plus More -** **Be ready to take on additional related tasks as assigned - your role is dynamic and essential to our success

**Why Join Us?**

At the University of Regina, we’re more than just a campus - we’re a community Join our team and enjoy:

- **Meaningful Impact**:Your work directly contributes to creating a better environment for students, faculty, and staff by assisting the University in connecting to communities and securing their support.
- **Work-Life Balance**:We value your well-being and know your personal life is most important
- **Dynamic and Inclusive Workplace**: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- **Competitive Compensation**: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more

Position Requirements

**What You’ll Bring to this Position**:

- Grade 12 supplemented with a Diploma or certificate in a print/graphic arts production program or an equivalent combination of courses; and
- 3 years of relevant experience.
- A combination of education and experience may be considered.

**Skills That Will Ensure Your Success in the Role**:

- Demonstrated understanding of printing processes and terminology and the ability to plan a job and visualize all the steps and materials essential to its successful completion.
- Ability to operate a computerized printing management system to create estimates and orders, allocate materials, track production and complete post-job audits.
- Strong verbal and written communications skills in the English language to give and receive instructions and to maintain records.
- Effective decision-making skills to work effectively with others, to solve problems, to plan and organize work.
- Must be able to efficiently manage multiple projects and tasks simultaneously.
- Attention to detail is essential; and,
- Strong interpersonal relationship skills to effectively work with customers, staff and vendors and to assure high volume quality production while maintaining high employee morale.

Physical Demands

Using a moderate amount of physical exertion in working on and around equipment and in bending, lifting and carrying paper and other materials.

Pay Grade CUPE Phase 4 Salary Range $43,388.80 - $58,604.00 Annually Status Permanent Work Hours

8:00 a.m. to 4:30 p.m. Monday to Friday

Duration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted

Additional Informati

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