Supervisor, Support Services

7 months ago

Peterborough, Canada Peterborough Regional Health Centre Full time

**Position**:Supervisor

**Department**:Support Services

**Position Status**:Temporary Part Time

**Union**:Non-Union

**Number of Positions**:1

**HOURS OF WORK**:
**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people, and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Support Services Shift Supervisor is a member of the Environmental / Nutrition Services management team. This individual provides direction, leadership, support and guidance in the day-to-day activities of the Environmental Services staff which includes Housekeeping, Waste and Linen Activities and the Nutrition Services staff.

The Shift Supervisor facilitates the performance of all duties in accordance with Hospital and departmental policies and procedures, to ensure that all areas of the hospital are maintained in a clean and orderly condition and supervises all aspects of the patient meal services ensuring quality food, temperatures, and timely delivery.

This person will also be involved in planning and problem solving within the Environmental Services and Nutrition Services Department. The Supervisor acts with discretion within well-defined procedures/practices e.g., determine priorities; may deviate from established procedures/practice provided standards are met. Shift Supervisors act for the manager on a particular shift and are accountable for that shift’s operations.

**Human Resources Management**:
Coaches and empowers staff

Participates in the interview process for new staff and provides hiring recommendations to the Manager

Assists in the creation and revision of Position Descriptions

Conducts orientation in-services including scheduling, safety, WHMIS, routine practices and supervises training in work techniques and work routines

Monitors and documents individual staff performance and attendance and shares with the Manager

Participates in staff performance appraisals, as well as disciplinary reviews

Provides on-going staff training

Registers staff for education sessions

**Resource Management**:

- Ensures all food, paper and chemicals are stored properly
- Coordinates the day-to-day operations of the department to ensure quality client service
- Monitors the daily work of the Environmental Services staff and Nutrition Services staff and reassigns resources based on staffing and service demands
- Works with clients throughout the hospital to ensure the activities of Environmental Services and Nutrition Services meet their needs
- Assesses problems and exercises sound judgement in problem solving
- Coordinates and facilitates staff involvement in the evaluation of new products and equipment.
- Maintains records of work inspection, project work, inventories of supplies, equipment, replacement parts
- Participates in departmental planning to include development of department goals and objectives
- Schedules and assigns project work to employees
- Assists to locate replacement staff for sick/EL calls as required
- Monitors the functioning of equipment, reports equipment breakdown and repair status as per established processes

**Quality and Risk Management**:

- Participates in the development and monitoring of the department quality assurance/improvement plan
- Collaborates with the Manager to monitor trends in incident reports to identify areas for improvement
- Takes a lead role in the investigation of near-misses and incidents. The Supervisor reports investigation results to the manager
- Monitor and evaluate key performance and quality indicators to identify variances and opportunities
- Conducts regular quality control inspections in all areas of the hospital to ensure that duties are carried out by employees as instructed
- Inspects completion of project work
- Regularly monitors performance of

  • Clinical Supervisor

    1 month ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Leadership and Autism Services OAP Urgent Response Services (URS) teams, our Clinical Supervisor (CS) plays an important role. On most days you’ll be providing clinical supervision and oversight to a team of Behaviour Consultants (BC) and Behaviour Technicians (BT) operating within the urgent response...

  • Behaviour Consultant, Autism Services

    2 months ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Autism Services team, our Behaviour Consultant plays an important role. On most days you’ll be providing consultation, training and ABA-based services to empower children/youth with Autism, their caregivers, and schools within the Peterborough, Haliburton, Northumberland and Kawartha Lakes area. You will...

  • Behaviour Consultant, Autism Services

    1 week ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Autism Services team, our Behaviour Consultant plays an important role. On most days you’ll be providing consultation, training and ABA-based services to empower children/youth with Autism, their caregivers, and schools within the Peterborough, Haliburton, Northumberland and Kawartha Lakes area. You will...

  • Supervisor, Support Services

    4 months ago

    Peterborough, Canada Peterborough Regional Health Centre Full time

    **Position**:Supervisor, Support Services **Department**:Environmental **Position Status**:Part-time Permanent **Union**:Non-Union **Number of Positions**:1 **HOURS OF WORK**: **WHY WORK FOR US**: Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity...

  • Supervisor, Support Services

    7 months ago

    Peterborough, Canada Peterborough Regional Health Centre Full time

    **Position**:Supervisor **Department**:Environmental Services **Position Status**:Part-Time Permanent **Union**:Non-Union **Number of Positions**:1 **HOURS OF WORK**: **WHY WORK FOR US**: Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494...

  • Housing Support Worker

    1 month ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: The Housing Support Worker will provide direct support to adults with developmental disabilities who are at risk or actively experiencing homelessness and seeking to secure and maintain appropriate housing. This position emphasizes housing advocacy, direct support in housing search efforts, and collaboration with local agencies...

  • Behaviour Consultant, Contract Position

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **Program: OAP URS** **Position: Behaviour Consultant** **Duration: Fulltime, Contract (Ending March 31, 2025)** **Salary positing is on the established grid and is pro-rated to Canopy’s fiscal year $53,616.97 - $70,556.27, annually.** **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives....

  • Behaviour Consultant, Contract Position

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **Program: OAP URS** **Position: Behaviour Consultant** **Duration: Fulltime, Contract (Ending October 2, 2025)** **Salary positing is on the established grid and is pro-rated to Canopy’s fiscal year $53,616.97 - $70,556.27, annually.** **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives....

  • Temporary Service Intake Specialist

    7 months ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Program Manager of Central Navigation, our Service Intake Specialist (Specialist) has an important role! Working in collaboration with Canopy’s teams, you’ll be providing supportive and professional communication to people, their caregivers and community supports engaging in Canopy’s services. On most days...

  • Behaviour Technician

    2 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Behaviour Consultation Services (BCS), our Behaviour Technician, (BT)) has an important role! The Behaviour Technician (BT) provides direct and indirect applied behavior analytic (ABA-based) programming to individuals of all ages with intellectual and developmental disabilities within Canopy’s catchment...

  • Rece Before

    4 months ago

    Peterborough, Canada YMCA Of Central East Ontario- Highland Heights Kids Club Supervisor Full time

    Reporting to the Regional Child Care Supervisor, you will work with the team to ensure that all YMCA child care programs provide quality care, service and support to the participants and their families. The Child Care Educator is responsible for assisting in planning and implementing age appropriate programs and presenting a safe/clean and visually appealing...

  • Rece Before

    3 months ago

    Peterborough, Canada YMCA Of Central East Ontario- Highland Heights Kids Club Supervisor Full time

    Reporting to the Regional Child Care Supervisor, you will work with the team to ensure that all YMCA child care programs provide quality care, service and support to the participants and their families. The Child Care Educator is responsible for assisting in planning and implementing age appropriate programs and presenting a safe/clean and visually appealing...

  • Crisis Response Network Coordinator

    7 months ago

    Peterborough, Canada Canopy Support Services Full time

    **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and...

  • Passport Coordinator

    7 months ago

    Peterborough, Canada Canopy Support Services Full time

    **FULL-TIME, Regular** **Passport Coordinator** **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to...

  • Passport Coordinator

    4 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Passport team, our Passport Coordinator plays an important role. On most days you’ll be facilitating and monitoring funding agreements for approved individuals within the Passport Program. You’ll be communicating with individuals awaiting services or funds with PassportONE on an ongoing basis while...

  • Receptionist/administrative Assistant

    6 months ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Central Navigation (CN) team, our Reception/Administrative Assistant plays an important role! The Reception/ Administrative Assistant acts as the first point of contact for a variety of people including ; Canopy staff, service users, couriers, and visitors attending or calling the main office ensuring their...

  • Quality Assurance Advisor

    7 months ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Quality Assurance Program Manager, our Quality Assurance Advisor (QAA) plays an important role. The QAA supports the Quality Assurance Manager (QAM) and agency children and adult service departments maintaining agency standards outlined by the Ministry of Children, Community and Social Services (MCCSS) and sector...

  • Quality Assurance Advisor

    7 months ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Quality Assurance Program Manager, our Quality Assurance Advisor (QAA) plays an important role. The QAA supports the Quality Assurance Manager (QAM) and agency children and adult service departments maintaining agency standards outlined by the Ministry of Children, Community and Social Services (MCCSS) and sector...

  • Payroll & Financial Analyst

    2 days ago

    Peterborough, Canada Canopy Support Services Full time

    **Payroll & Financial Analyst, Full Time** **What We Will Ask of You**:As a key member of our Finance team, our Payroll & Financial Analyst (PFA) has an important role! The PFA supports the Financial Controller and finance team complete the financial administration of Canopy’s payroll in an accurate and timely manner. The PFA facilitates service level...

  • Payroll & Financial Analyst

    2 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**:As a key member of our Finance team, our Payroll & Financial Analyst (PFA) has an important role! The PFA supports the Financial Controller and finance team complete the financial administration of Canopy’s payroll in an accurate and timely manner. The PFA facilitates service level agreements for Canopy service users, caregivers...