IT Support Technician

2 months ago

Toronto, Canada Faire Full time

**About Faire**

Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

**About this role**

Faire is looking for an IT Support Technician to join the Faire IT team in Toronto. You'll provide world-class technical service and support to our internal teams and take on challenges related to SaaS and cloud-based systems,endpoint hardware and software, network infrastructure, audio/visual and conference room hardware, and many other areas. This role will be responsible for the provisioning of technical equipment for new and existing employees (both local and abroad) and will be a primary point of contact for all things IT-related for our Toronto office. We're looking for someone who is passionate about the latest technology, is a self-starter, and is eager to learn and grow with us.

**What you'll do**
- Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
- Field issues and requests from users and troubleshoot technical problems to find solutions
- Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
- Manage software and hardware licenses and services
- Setup and troubleshoot A/V for conference rooms and collaboration spaces
- Evaluate existing and upcoming processes, and provide feedback for improvements
- Anticipate and plan for issues and needs as Faire grows and scales
- Create high-quality documentation for both colleagues and end users
- Perform basic network troubleshooting and maintenance

**Qualifications**
- 2+ years in and IT Support role
- Strong dedication to creating an amazing employee service experience
- Demonstrated experience managing Macs, SaaS products, and A/V solutions
- Experience delivering presentations or technical training
- Excellent organizational skills and attention to detail
- Understanding of basic networking
- Demonstrated ability to juggle multiple projects/initiatives simultaneously
- Comfortable digging into dense, technical details
- Passion for technology, driven to keep up with the latest trends
- Strong service orientation and passion for delivering innovative solutions
- Elite technical troubleshooting ability
- Excellent written and verbal communications skills
- Collaborative and team oriented
- Ability to work a flexible schedule as needed
- Faire's flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work-whether that's mainly in the office, remotely, or a mix of both._
- Roles that list only a country in the location are eligible for fully remote work in that country or in

**Why you'll love working at Faire**
- **We are entrepreneurs**:Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
- **We are using technology and data to level the playing field**: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- **We build products our customers love**: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- **We are curious and resourceful**: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoi

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