Key Account Specilialist, High Security

2 weeks ago

Vaughan, Canada ASSA ABLOY Full time

We are currently seeking a **Key Account Specialist, High Security Products**to be based in our **Vaughan, Ontario** **Canada** headquarters.

**Job Summary**

As the Key Account Specialist, you’ll be responsible for providing exceptional service and support for customers working with our High Security segment. You’ll support technical inquiries, enter orders, get updated status information and expedite existing orders. You’ll also play a strategic role together with the Sales team, working on sales and growth initiatives with customers. In this role you’ll report to Customer Service Manager.

**Your Key Responsibilities**
- Act as key interface for customer inquiries, providing support throughout the entire order cycle
- Enter customer orders into the ERP system
- Contribute to related sales and growth initiatives and projects with customers
- Develop a deep understanding of customer needs and anticipate and deliver exceptional service.
- Provide dedicated and full-cycle customer service, supporting the customer(s) and Field Sales teams
- Perform consistently in daily activities such as following up on expedited orders, following up on order information and technical inquiries, ensuring all RGA’s and credits are processed, entering orders and replacement orders
- Support technical inquiries and provide information and guidance for customers
- Provide ongoing communications throughout the order process and related activities, ensuring that customers are kept informed of order status and ship dates, and expedite order(s) if required
- Engage internal and factory resources to assist is providing timely solutions to issues
- Escalate issues in a timely fashion with CS Manager and Factory contacts
- Maintain close communications with the Sales team members sharing customer information, updates and share suggestions for improvements in process or communications to be better support the customer

**Your Education and Experience**
- Secondary or post
- secondary education
- Related Industry experience preferred
- Experience with High Security products an asset
- Minimum of three (3) years’ experience in customer service/order entry or inside sales role
- Good working knowledge of ERP and EDI systems

**Your Key Competencies**
- Exceptionally customer focus
- A technical aptitude to assist customers in troubleshooting and resolving their issues
- Ability to use multiple computer systems to gather and enter customer orders
- Fluent in English; French bilingual fluency is an asset
- Proficient with MS Office tools
- Strong time management skills and the ability to work in a fast paced environment
- Excellent interpersonal skills with demonstrated success working in a team environment

**Physical Demands and Working Conditions**
- In office position
- High degree of focus
- Significant sitting & desk centric work; standing desk available Clean office environment

**Our Benefits**
- Employer-paid Benefit plan
- Competitive Retirement plan
- Ongoing training and development
- Supportive team environment
- A stable and growing industry

**We are the ASSA ABLOY Group**

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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