Customer Service/sales

7 months ago

Sherwood Park, Canada Home Hardware Sherwood Park Full time

**CUSTOMER SERVICE SALESPERSON**

**FULL-TIME**

**JOB DESCRIPTION**:
The LBM (Lumber and Building Materials) Counter Salesperson is responsible for providing prompt, courteous and efficient customer service, advising them on appropriate merchandise and related items. Their duties include:

- Being familiar with building supply pricing.
- Local building codes.
- Types of building permits issued.
- Preparing quotations.
- A variety of other related tasks.

The LBM Counter Salesperson must perform all assigned tasks with sufficient speed and accuracy to avoid adverse impacts on customer service and achieve sales profitability.

**DUTIES / RESPONSIBILITIES**:
Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.
Determine customers’ needs by asking open-ended questions. Communicate product knowledge to the customer as appropriate—process special orders for non-stock or out-of-stock items. Be familiar with and maintain up-to-date pricing information. Help customers solve building problems. Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages. Resolve customer complaints. Be familiar with current yard inventory and surplus items. Suggest rules, policy and procedural changes when you believe they would improve efficiency, sales, profits, morale, etc. Maintain professional confidentiality of all store and customer records. Work on additional duties and assignments as assigned by management. Work safely following provincial and federal safety legislation and the use of good common sense. Report any potential hazards and unsafe behaviour to management to correct the situation.

**QUALIFICATIONS**:
Ability to work a flexible schedule, including weekends and evenings.

A great attitude that continuously brings sales energy every day.

Must communicate effectively and persuasively with employees, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc.

Prior retail experience is beneficial.

Willingness to continually develop professional skills and knowledge base.

High School graduate or equivalent.

Ability to work cooperatively in a team atmosphere.

**WORKING RELATIONSHIPS**:
Reports directly to the Sales Manager

**Job Type**: Permanent

**Salary**: $18.00 to $25.00 /hour

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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