Customer Service Representative

6 months ago


Vancouver, Canada Heidelberg Materials US, Inc. Full time

**AutoReqId**: 19036BR

**Pay Class**: Salaried Non-Exempt

**Minimum Pay Rate**: $58,104.21

**Maximum Pay Rate**: $81,345.90

**Department**: Customer Services

**Line of Business**: RMC (Ready-Mix Concrete)

**Position Type**: Full-Time

**Job Posting**:
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.

We are seeking a Customer Service Representative (CSR) to be based in Vancouver, BC. Our sales force focuses on building strong relationships by providing customers with solutions based on product expertise. Selling our products will require you to go beyond order taking and become a valued customer consultant.

Reporting to the CSR Supervisor, this position responds to customer enquiries, advises customers on technical merit of various mixes and products, receives and inputs concrete orders, determines schedule of deliveries, process order information and other duties as required.

**What you’ll get to do**:

- Consult with, problem solve and advise clients regarding technical merits of various concrete mixes and value-added products
- Interact with customers on the telephone and satisfy their requests for information and changes in shipping requirements
- Input concrete orders, determine, and schedule delivery of concrete and negotiate timing with customers
- Support day-to-day operations in the dispatch office
- On the job training will be provided

**Who we are looking for**:

- Some Post-Secondary education is an asset
- Experience in a high volume, customer service role is an asset
- Experience interacting with customers on the phone is an asset
- Positive and enthusiastic attitude
- Excellent interpersonal, oral, and written communication skills. Good telephone manner.
- Technically inclined
- Demonstrated ability to work in a team environment

**Work Environment**
- Role operates in a office setting
- Heidelberg Materials is a drug free workplace

**What we have to offer**:

- Competitive base salary
- Highly competitive benefits programs
- Pension retirement savings plan with an automatic company contribution as well as matching contributions
- Our pre-employment process includes reference checks, a medical screening, a criminal record check and a drivers abstract check.



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