Customer Supply Chain Planner

3 weeks ago


Burlington, Canada RHI Magnesita Full time

**Customer Supply Chain Planner**

**About the job**

RHI Magnesita is seeking a Customer Supply Chain Planner to sit in Burlington, Canada, reporting to Martin Beschel - Head of Commercial Management Steel US/CA. In the role of Customer Supply Chain Planner, the focus is to partner and support Sales Leaders in the day-to-day management of material replenishment, inventory monitoring, Invoicing and any other Customer Service related topic.

**The Customer Supply Chain Planner's tasks will include**:

- Forecast the demand for regularly used products through analysis of the sales forecast and average consumption, to drive supply chain activities for a minimum 6-month horizon.
- Consult with sales and/or customer to obtain relevant data and insights on demand by facilitating a monthly order planning meeting.
- Work with relevant sales staff to develop a strategy to optimize inventory levels of finished goods within targets established by management.
- Work with sales staff to develop strategies to eliminate aged/obsolete inventories, manage introduction of new products and to understand factors affecting customer consumption of RHIM products.
- Drive cross-functional collaboration to influence the demand on the supply chain and prioritize demand for order fulfillment.
- Work collaboratively with Accounts Receivable department to resolve issues preventing payment of open invoices.
- Work with Transportation Logistics staff to expedite shipment of material as required to support forecasted sales and recover orders in transit.
- Analyze impact on supply chain and work with sales staff to implement appropriate corrective action.
- Receive customer orders and perform contract review to ensure agreement between RHIM quotation/Master Price List and customer order.
- Creation of outbound sales orders in accordance with quotation and customer orders, including Invoicing to customers
- Work with sales staff and/or customer to determine/communicate delivery schedules in the event of backorder and/or support search for alternatives that would satisfy immediate requirements.
- Identification of shipment details and communication of pickup request to RHIM Transportation Logistics staff or customer carriers.
- Initiation of expedited shipments as necessary to meet customer requirements.
- Work with Transportation Logistics staff to create customs documentation for intercompany transfers and shipments from 3rd party vendors where necessary.

**About you**

Do you have:

- College diploma or university degree with preference for business, sales, marketing, or customer service
- Bi-lingual in French and English is required
- Advanced written and verbal communication skills
- Knowledge in foreign business (INCO-Terms, dispatch documents incl. Freight documents/transport documents, customs duty, terms of payment, rules of origin, bank guarantee, protection of receivables
- Basic knowledge of general business functions: quotation, purchase orders, shipping documents and invoicing processes
- Strong analytical skills with an emphasis on sales, forecasting and inventory management
- Excellent time management skills will be a prerequisite to ensure a good fit in this dynamic environment
- Excellent written and verbal communication skills

**What we bring to the table**

As a much-valued employer:

- We offer you a varied and challenging role within the world market leader that is driving positive change
- We give you the opportunity to take part in shaping the future of the industry leader in innovative technology
- **Amazing benefits**

**About RHI Magnesita



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