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Front Desk Agent

4 months ago


Nanaimo, Canada Harbour Light Motel Full time

Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Work setting**:

- Hospitality industry
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Handle wake-up calls
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
**Security and safety**:

- Credit check
- Criminal record check
**Transportation/travel information**:

- Own transportation
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Other benefits**:

- Free parking available
- On-site amenities
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week