Night Auditor/front Desk Agent
3 months ago
Société de développement économique de la Colombie-Britannique (SDECB) is a nonprofit organization mandated by the Government of Canada to provide employability services to Francophone immigrants and newcomers in British Columbia.
Our employer operating 2 hotels in Nanaimo, Vancouver Island is looking for local talents to join their Front Desk team as Night Auditor.
The Night Auditor is responsible for conducting overnight coverage of front desk duties between 11pm to 7am
The successful applicant ensures the full auditing of all postings, charges, and payment transactions are balanced at the close of business each evening.
Coverage of Front Desk during the shift including all regular front desk duties as well as the reconciliation of end of day reports.
A team player by nature, the position requires effective communication skills within the guest services department and all other hotel departments. Although interactions with guests is limited during the overnight hours, the night audit position will require the successful applicant to check-in guests who arrive late, and also check out guests who depart early in the morning.
A positive demeanor and attitude is necessary in order to maintain high levels of guest service.
Front Desk Agent’s duties.
- Greet all guests and assist them with check-in, assign rooms and check-out.
- Respond to all guest questions and requests.
- Provide information to the guests regards local transport, restaurant, tourist attraction in the area.
- Answer enquiries regarding room availabilities, rates, and registration by letter, by telephone and in person
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Generate guest charge statement, process the required payment, and get the room keys upon guest check out.
Additional Qualifications:
Basic accounting skills and strong computer knowledge Keen eye for details. Previous Hotel Front Desk or Night Audit experience is preferred. Excellent communication and organizational skills. Flexible schedule with the ability to work weekends. Must be able to stand and/or walk for extended periods of time.
La Société de développement économique de la Colombie-Britannique (SDECB) est un organisme à but non lucratif mandaté par le gouvernement du Canada pour fournir des services d'employabilité aux immigrants francophones et aux nouveaux arrivants en Colombie-Britannique.
Notre employeur de deux hôtels à Nanaimo, en Île de Vancouver, recherche des talents locaux pour rejoindre son équipe de réception en tant qu'auditeur de nuit.
L'auditeur de nuit est responsable de la couverture des tâches de la réception pendant la nuit, entre 23 heures et 7 heures du matin.
La couverture de la réception pendant le quart de travail comprend toutes les tâches régulières de la réception ainsi que la réconciliation des rapports de fin de journée.
Un comportement et une attitude positifs sont nécessaires pour maintenir un niveau élevé de service à la clientèle.
Tâches de l'agent de réception.
- Accueillir tous les clients et les aider à s'enregistrer, leur assigner une chambre et les aider à quitter l'hôtel.
- Répondre à toutes les questions et demandes des clients.
- Fournir des informations aux clients sur les transports locaux, les restaurants et les attractions touristiques de la région.
- Répondre aux demandes de renseignements concernant la disponibilité des chambres, les tarifs et l'enregistrement par lettre, par téléphone et en personne.
- Compiler et vérifier les fiches journalières, les comptes des clients, les reçus et les bons en utilisant des systèmes informatisés ou manuels.
- Confirmer les réservations de groupe et organiser des services personnalisés pour les clients VIP et les participants à des événements, tels que les invités à un mariage.
- Vendre des installations et des services supplémentaires, le cas échéant.
- Générer les relevés de compte des clients, traiter le paiement requis et récupérer les clés de la chambre au moment du départ du client.
Qualifications supplémentaires:
Compétences de base en comptabilité et solides connaissances en informatique. Une expérience préalable de la réception d'un hôtel ou de l'audit de nuit est préférable. Excellentes compétences en matière de communication et d'organisation. Horaire flexible avec la possibilité de travailler les week-ends. Vous devez être capable de rester debout et/ou de marcher pendant de longues périodes.
**Job Types**: Full-time, Permanent
Pay: $16.75-$17.75 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Night shift
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