Internal Communications Specialist

2 weeks ago

Ottawa, Canada Ottawa Community Housing Full time

Ottawa Community Housing Corporation (OCH) is a landlord who provides 15,000 homes to 32,000 residents including seniors, parents, children, couples, singles and persons with special needs within many communities across the City of Ottawa. As the largest social and affordable housing provider in Ottawa and the second largest in Ontario, we manage two-thirds of the City’s social housing portfolio.
But we are no ordinary landlord. We are partner, supporter, and cheerleader in the lives of some 32,000 residents who live in affordable and social housing in Ottawa. Through our vision, mission and values, OCH provides homes that link people in need to supports and services that can help them lead healthy, safe and fulfilling lives. Call Centre, maintenance and community safety services are available to the tenants 24 hours a day, 7 days a week. While we are a non-profit organization, funded by and operating at arm’s length from the City of Ottawa, OCH operates a lean, high-functioning business model, with a social purpose that is well regarded across the social housing sector in Canada and abroad.
The work we do at OCH enables our tenants to fully participate in the socio-economic opportunities of the City. By joining our team, you will play a vital role in the development of safe and healthy communities. Together, we build homes and communities that embrace diversity inclusion.
At OCH, we strive to represent the diversity present within the communities we serve. We are committed to engaging employees in creating a workplace culture of inclusion and belonging, where everyone can bring their authentic selves to work and feel valued. Our employees come from all different backgrounds, age groups, sexual orientations, speak a multitude of languages, and share different experiences and perspectives. We would not have it any other way.
We are proud because every day we make a difference

**POSITION SCOPE**
Reporting to the Manager of Corporate Communications, the Internal Communications Specialist is responsible for developing, implementing and monitoring a broad range of internal communications initiatives and campaigns to help foster an engaged workforce. The Specialist implements internal communication plans that increase visibility of OCH and its departments to staff, as well as help position OCH positively to its employees and management team. The Specialist will increase adoption and awareness of projects, programs and events. They will develop and implement initiatives to promote staff engagement and will support and advise management on current and emerging internal and external issues and/or crisis management that may have an impact on employee engagement, retention, health and safety, and labour relations matters.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**
**Internal Communications**
- Develops, implements, and monitors meaningful and impactful internal communications initiatives to engage staff across Ottawa Community Housing, across print and digital channels.
- Identifies and manages effective internal communications tools and channels (such as the SharePoint Platform (Intranet) and the newsletter) to promote OCH initiatives, events, and news to its employees.
- Develops and implements manager-specific internal communications, using the appropriate channels, such as the manager’s corner.
- Develops and maintains collaborative business relationships with internal leadership, stakeholders and clients across OCH to produce all internal communications.
- Manages the employee newsletter, manager’s corner and contributes to external publications.
- Advise the People, Culture and Communications division on best internal communications practices to foster an inclusive and engaged work culture.
- Effectively tracks and monitors all internal communication initiatives to ensure long-term, meaningful impact.
- Creates communications consistent with the organization’s values, brand, and internal culture.
- Supports internal and external events as needed.

**Staff Relations**
- Supports the content development for internal employee communications, providing engaging features that improve employee engagement.
- Supports and advises management on current and emerging internal and external issues and/or crisis management that may have an impact on employee engagement, retention, health and safety, and labour relations matters.
- Actively participates in management group meetings to obtain information to develop effective internal communication and employee engagement initiatives.
- Supports the People, Culture and Communications division with communication plans involving significant organizational changes.

**Digital Platforms (Intranet)**
- Leads web-based projects for the corporate intranet (SharePoint platform) from end-to-end, including usability, information architecture, site design, content, maintenance, marketing, usage monitoring and efficacy measurement.
- Develops and upholds an editorial calendar t

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