Bilingual Account Associate

6 months ago

Kitchener, Canada WM Full time

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**I. Job Summary**

**Shift times : 8am to 4:30pm or 8:30am to 5pm (Monday to Friday)**
The Account Associate I - Bilingual (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small/Medium commercial Waste Management customers as part of a team-based queue. The IAM - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the IAM - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM’s growth goals.

**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Customer interaction (external and internal), response & follow up.
- Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
- Aligns Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
- Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
- Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
- Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
- Collaborates with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
- Administrative work.
- Prepares reports as needed and/or handle general administrative duties as appropriate.

**III. Supervisory Responsibilities**
This position has no supervisory responsibilities.

**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
- Education: High School Diploma or GED (accredited).
- Experience: One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements
- None required.

C. Other Knowledge, Skills or Abilities Required
- **Bilingual (Ability to speak fluent conversational French and English.)**:

- Ability to effectively convert customer cancellation requests into long term relationships.
- Ability to effectively build relationships across a wide variety of business types.
- Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament.
- Proficient in time management and in computer skills - Word, Excel, Power Point, etc.
- Positive attitude that enjoys assisting and providing solutions to others.
- High impact communication in written and verbal manner.
- Ability to adapt to change and manage multiple priorities.
- Ability to negotiate effectively.
- Ability to utilize sound business practices.
- Ability to work independently and as part of a team.

**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Normal setting for this job is an office setting.

**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits ma

  • Accounting Associate

    6 months ago

    Kitchener, Canada CVTI Full time

    We are looking for an Accounting Associate to join our financial department. Your duties will include compiling and reviewing financial information, preparing financial paperwork, assisting with payroll processing, and maintaining records. You will also be required to perform general administrative tasks. To be successful as an Accounting Associate, you...

  • Accounts Payable Associate

    7 months ago

    Kitchener, Canada CARLSBERG CANADA INC. Full time

    Title: Accounts Payable Associate Department: Finance Reports to: Controller **Company Background** Carlsberg Canada Inc. (CCI) is the Canadian Division of Carlsberg Breweries A/S which is the World’s 3rd largest brewer and one of the fastest growing brewers in the World. With over 100 beer brands in our portfolio Carlsberg sells beer in over 140...

  • Accounting Associate

    1 month ago

    Kitchener, Canada Brock Solutions Full time

    Brock Solutions is an engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations globally. With approximately 900 employees worldwide. Brock Solutions is a privately held, employee owned...

  • Accounts Payable Associate

    7 months ago

    Kitchener, Canada Heffner Toyota Ltd Full time

    Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Motors is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. **ACCOUNTS PAYABLE ASSOCIATE** At Heffner Motors we believe in...

  • Accounting Associate

    2 weeks ago

    Kitchener, Canada Brock Solutions Full time

    Brock Solutions is an engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations globally. With approximately 900 employees worldwide. Brock Solutions is a privately held, employee owned...

  • Account Associate

    3 weeks ago

    Kitchener, Canada Avidbots Corp. Full time

    p>Avidbots is a pioneering leader in the field of robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize the way cleaning and maintenance tasks are performed by introducing innovative, efficient, and sustainable robotic technologies. p>Our groundbreaking...

  • Accounts Payable Associate

    6 months ago

    Kitchener, Canada Brock Solutions Full time

    As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an Accounts Payable Associate to join our team of experienced professionals located at our head office in Kitchener, ON. Brock Solutions is an innovative engineering...

  • Account Associate I

    2 months ago

    Kitchener, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The Account Associate I (IAM - TEAM) generates shareholder value by using a consultative retention...

  • Account Manager

    2 months ago

    Kitchener, Canada Municipal Property Assessment Corporation Full time

    Date: Oct 25, 2024- Location: Kitchener, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position: - Number of Positions: 1- Salary Min: $94,047.00- Salary Max: $117,559.00- Description: - Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work...

  • Bilingual Client Services Representative

    4 months ago

    Kitchener, Canada demant Full time

    **Scope**: Reporting to the Client Services Team Leader, the Bilingual Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. Kitchener, ON **Responsibilities**: - Provide a high level of customer service to ensure customer...

  • Accounts Payable

    4 months ago

    Kitchener, Canada Heffner Toyota Ltd Full time

    Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Motors is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. **ACCOUNTS PAYABLE /DATA ENTRY ASSOCIATE Contract...

  • Bilingual Client Services Representative

    6 months ago

    Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...

  • Bilingual Client Service Representative

    6 months ago

    Kitchener, Canada Demant Canada Full time

    **Responsibilities**: - Provide exceptional customer service to ensure customer satisfaction. - Interact with customers for order placement, status checks, rushes, warranties, service/repair, C/R requests, and quotes. - Establish and maintain productive working relationships with customers. - Process orders and liaise between departments to ensure accurate...

  • Accounting Associate

    3 months ago

    Kitchener, Canada Avidbots Full time

    Avidbots is a pioneering leader in the field of robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize the way cleaning and maintenance tasks are performed by introducing innovative, efficient, and sustainable robotic technologies. Avidbots is committed to...

  • Bilingual Auto Claims, Customer Care Associate

    7 months ago

    Kitchener, Canada Definity Financial Corporation Full time

    Job ID : 6790 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Sales Associate

    6 months ago

    Kitchener, Canada Exotic Empire Full time

    Responsibilities: - Provide exceptional customer service to all customers - Assist customers in finding and selecting products that meet their needs - Maintain a clean and organized sales floor - Process customer transactions accurately and efficiently - Meet or exceed sales goals on a regular basis - Stay up-to-date on product knowledge and industry...

  • Accounting Clerk

    1 month ago

    Kitchener, Canada Budds' Group of Companies Full time

    Are you looking for a job that fits? Want to join a supportive team? Kieswetter Mazda is looking for an Accounting Clerk to welcome to our family! Job Summary: **Duties**: - Review, process, and reconcile vendor invoices in a timely and accurate manner. - Ensure proper coding of invoices to appropriate general ledger accounts. - Verify purchase orders,...

  • Accounts Receivable Clerk

    1 month ago

    Kitchener, Canada Carlsberg Canada Inc. Full time

    **Title: Accounts Receivable Associate** **Department: Finance** **Reports to: Corporate Controller** **Company Background** Carlsberg Canada Inc. (CCI) is the Canadian Division of Carlsberg Breweries A/S which is the World’s 3rd largest brewer and one of the fastest growing brewers in the World. With over 100 beer brands in our portfolio Carlsberg sells...

  • Accounts Receivable Clerk

    2 weeks ago

    Kitchener, Canada Carlsberg Canada Inc. Full time

    **Title: Accounts Receivable Associate** **Department: Finance** **Reports to: Corporate Controller** **Company Background** Carlsberg Canada Inc. (CCI) is the Canadian Division of Carlsberg Breweries A/S which is the World’s 3rd largest brewer and one of the fastest growing brewers in the World. With over 100 beer brands in our portfolio Carlsberg sells...

  • Bookkeeper/sales Associate

    3 days ago

    Kitchener, Canada Art's Countertops Full time

    **Job Overview** This roll would be perfect for individuals who thrive in a fast-paced environment and enjoy interacting with people. **Responsibilities** - Engage with customers to understand their needs and provide tailored solutions in countertop selection. - Process sales transactions accurately and efficiently. - Maintain up-to-date knowledge of...