Box Office Team

5 months ago


Edmonton, Canada OEG Sports & Entertainment Full time

Are you a friendly and passionate team player looking for a part time job in Sports and Entertainment? Become a part of our Box Office team at Rogers Place Our team provides world class customer service that exceeds our guests’ expectations and creates memorable moments that last a lifetime. As a member of our team, you will have an opportunity to create a welcoming and exciting environment that brings the best fans in the country to their feet

**Your Core Accountabilities**
- Make all our fans feel welcome by greeting and providing assistance in a timely and efficient manner
- Enhance our fan experience through sharing and educating Rogers Place main services and products.
- Process orders for Oilers, Oil Kings, and live entertainment tickets from the sales and/or Will Call windows
- Troubleshoot ticket-related issues pertaining to lost tickets, incorrect barcodes, ticket transfers, and resold tickets
- Understand and educate guests on policies and procedures in relation to Rogers Place ticketing
- Handle cash, debit, and credit card payments

**Does this sound like you?**
- You have a positive attitude.
- You are a reliable team member, and your team can count on you.
- You are confident with computers and are great at learning new systems.
- You would like to play an influential role in delivering a renowned customer experience.
- You have experience in customer service _or_ are looking for an opportunity to learn.

**Your Background and Qualifications**:

- Previous Ticketing/Ticketmaster experience is highly valued.
- Very strong computer literacy and aptitude is essential.
- Cash-handling experience would be considered an asset.
- Possess strong organization skills to accurately perform detailed work.
- Ability and willingness to work a variety of hours including evening, weekend and holidays as required.

**Next Steps**

Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-19 vaccination.

**Experience**: Preferred
- 2



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