Service Operations Manager

2 weeks ago


Vaughan, Canada Elite Roofing and Contractors Limited Full time

Elite Roofing has a rich Canadian heritage that stretches over six decades. Being a third-generation and family-run company, Elite Roofing prides itself on quality workmanship and exceptional customer service. Here at Elite, we are more than just a roofing company, we are a family. In addition to our professional code of ethics, we meet all industry standards and safety regulations. Elite Roofing is a multiple-award-winning recipient of the Industrial Roofing Safety Performance Award and is proud to provide in-house training to its employees to ensure your commercial or industrial roofing project goes off without a hitch.

**Job Summary**:
**Key Responsibilities**

**Client Interaction & Correspondence**
- Provide clients with accurate information regarding project status, service schedules, and quotes

**Salesforce CRM Management**
- Use Salesforce to set up and update work orders, sales opportunities, and client records.
- Scan and upload work orders, purchase orders, invoices, and other documentation to Salesforce.
- Generate and analyze KPI reports using Salesforce

**Quotes & Reporting**
- Prepare detailed quotes for service repairs and installations
- Create comprehensive “Roof Reports” for service repairs, due diligence inspections, and maintenance plans.
- Follow up on quoted repairs to complete sales and ensure customer satisfaction.

**Technical Tasks**
- Interpret and read roof plans, architectural drawings, and mechanical diagrams to assist in quoting repairs and new installations.
- Analyze job costing records and compare actual expenses to budget using Excel.
- Create and analyze 2D roof plan drawings in AutoCAD based on PDF files provided by clients or architects.
- Attend tender meetings

**Required Skills & Qualifications**
- Minimum of 3 years of experience in a related role within the roofing, construction, or property management industry.
- Proficiency with Salesforce or other CRM systems, and MS Office Suite (Word, Excel) and G-Suite.
- Familiarity with reading and interpreting architectural and mechanical drawings.
- Experience in job costing and budget analysis in a construction or service setting with ability to analyze job costs and identify variances from budget.
- Strong Excel skills for job costing analysis and budget comparisons.
- Proficiency in MS Word for detailed quotations.
- Excellent written and verbal communication skills for client interactions and report preparation.
- Strong organizational skills with a keen attention to detail.
- Ability to manage multiple tasks and prioritize responsibilities effectively.
- Strong attention to detail in processing work orders, quotations, and service-related documentation.

**Additional Qualifications**
- AutoCAD proficiency is required for preparing 2D roof plan drawings.
- Ability to work independently and collaborate effectively with other team members.

Pay: $60,000.00-$75,000.00 per year

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person



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