Operations Manager

2 weeks ago


Vaughan, Canada Air Riderz Adventure Park Full time

Come Join Air Riderz - a growing chain of Trampoline Parks and Climbing Fun

If you take pride in delivering excellent customer service and are looking to be part of high energy team environment, this opportunity is for you. Air Riderz is seeking a self-motivated, self-starter, experienced Operations Manager with drive someone who is ready to lead a team and showcase the best of Air Riderz. You will have the opportunity to connect with our amazing customers of Air Riderz and be part of our growing business. If you are ready to build your leadership skills while making an impact for customers and staff, then we want to talk to you about this opportunity Position Overview: This position will be involved in day-to-day operations while assisting in all aspects of operations. This position requires someone with high energy, excellent organization skills and ability to provide excellent consumer experience and staff management in a fun environment.

Qualifications:

- Minimum of 2 years experience in a managerial role.
- Ability to work weekends/weeknights.
- Committed to excellence in customer service.
- Prefer to work in a fast-paced work environment with a focus on quality
- Proven high level of organizational and time management skills, using self-direction and sound judgement to coordinate multiple demands and deadlines, adjusting positively to changing needs.
- Standard First Aid Key Responsibilities:

- Act as a leader for the team, providing motivation and a productive atmosphere to ensure the team achieves the company goals while creating a positive entertainment experience
- Provide exceptional customer service in person and over the phone.
- Resolve complaints quickly and to the customer's satisfaction
- Communicate daily, weekly and monthly goals to the team
- Create a fun atmosphere by encouraging others
- Train employees
- Ensure that the park is clean at all times as per company standards, including circulating and monitoring the park and front of house throughout the shift
- Ensure all trampolines and climbing walls are maintained in good working condition on a regularly scheduled basis and documented in order to operate at maximum capacity.
- Open and close the park as required
- Able to complete sales transactions and cash handling
- Handle and enforce waiver policies
- Reconcile daily revenue to POS float all within company standards
- Abide by the Company Code of Conduct
- Other duties as assigned

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Vision care
Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)
**Experience**:

- retail management: 2 years (required)


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