Dealership Fixed Operations Manager

3 weeks ago

Vaughan, Canada Zanchin Automotive Group Full time

**_The Power to Move You_**

**Zanchin Automotive Group**, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an **experienced FIXED OPERATIONS MANAGER** to join the Team at a successful and established Luxury dealership.** **With a focus on driving performance and vehicle labour sales, this position will manage the overall operation of the service department, internal controls and target achievement.

Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**What’s in it for you.**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group

**About the opportunity**

As an integral part of the “we can do that” operation, and as the leader of the Service Department, this position is responsible to drive and achieve labour sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships. Specifically:

- monitor and maintain all manufacturer warranty programs for high profit and claim accuracy
- monitor the flow of work in the Service Department and intervene as required to ensure work is completed properly
- maintain high profitability in all areas and keep departmental expenses under strict control
- maintain high customer satisfaction rating at all times
- monitor and maintain all A/P and A/R relating to the Service Department
- forecast, Target and Track monthly sales, profits and expense objectives
- implement systems, procedures and controls
- plan analyze and manage department finances through determining shop capacity and services
- recruit/select personnel based on operational needs and efficiencies
- train, motivate and supervise accounting Team Members
- track and post daily Service Advisor performance
- track and post daily Service Technician performance

**About you.**
- **five (5) years proven experience as a Service and/or Parts Manager; luxury dealership experience preferred**:

- solid understanding of and proven experience with operational planning and management
- proficiency working with ERP systems (ie. CDK), and Microsoft Office software (ie. Excel, Word, Outlook)
- strong ability to communicate professionally (verbally and written)
- proven ability to influence change and effectively lead projects
- experience leading and supervising Team Members
- ability to adapt to a changing environment and meet deadlines
- ability to maintain internal controls
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**

Your career ambitions will be achieved - we offer career development and advancement.

You will be part a wining team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.

Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

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