Patient Experience Coordinator

4 months ago

Scarborough, Canada BODY WORKS PHYSIOTHERAPY Full time

If you are looking for the typical medical office admin job where you are in charge of pushing paperwork, chasing down insurance payments and having to deal with upset people all day.**THEN DO NOT READ FURTHER**

If you DO NOT want the opportunity to work with people from an array of health goals, wellness journeys, and lifestyle ambitions.**THEN DO NOT READ FURTHER**

If you ARE NOT an outgoing, organized and people-oriented team player.**THEN DO NOT READ FURTHER**

**Are you looking to make an impact in the Pickering community?**

**Are you ready to take your career to the next level in the healthcare field?**

**Are you ready to provide the extraordinary customer service experience on and off the phone?**

If you have experience working remotely or from home and know how to balance home needs and work needs while working from home or remotely...**THEN READ ON**

If you are truly committed to helping people by listening and asking questions and making sure that they are getting the help they absolutely need...**THEN READ ON**

If you are truly committed to being a team player and helping build the systems and processes to better communicate and stay in touch with people...**THEN READ ON**

You will be the first step in our clients and patients’ journeys and therefore the entry point to the business When you lead the patients on their way to success, then the business is successful

Do you develop deep and meaningful rapport with clients, customers and patients, and communicate effectively? This means having great listening skills and problem solving skills. Many people who call our office are looking for solutions, and they dont always know how we can help them... or how much it will cost

You MUST have the desire to learn and be teachable to go through the extensive training we provide. You will help define this role You will benefit not only through salary and bonus, but from the growth you help create We are a fast growing private rehabilitation clinic in Pickering that is redefining how these services are offered. We need a person just like the one described above to help us with this growth....someone who LOVES SEEING AND HELPING PEOPLE on their journey to better health

We’ve invested our money, time, and resources perfecting our practice and its business process, sales tools, and training. Because of this investment, we are looking for ONLY those that fit the description above

We don’t hire backgrounds. We hire people who truly exhibit everything above. If you’ve got the stuff, young or old, we’ll know.

What you get:

- One on one mentorship
- Paid training and onboarding
- Paid time off
- Support to help you achieve your goals
- Treatment (in house)
- Career courses that help you build your skillset
- Company sponsored team dinners and outings

What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- Engage with the metrics on how you are doing and what areas of the role you need help with
- Participate in training on how to offer a great patient experience on the phone
- Learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Enjoy helping people, even if the environment can be fast paced at times

Required Experience/Skills
- Prior Sales work in retail e.g Zara, The Bay, Aldo, etc with documented success rate.
- Superior communication skills (Verbal and Written in English) and interpersonal relations
- Problem
- solving (Ability to make right decisions to unexpected situations)
- Fast Learner and hard working (must be DETAILED oriented)
- Operate point of sale transaction terminal for accepting cash, credit and debit payments.
- Computer proficiency in electronic medical records, schedules and other basic office support software.
- Use automated systems to access, enter, and edit patient information.
- Must be good with reactivating patients (over the phone).
- Organization of the clinic/space.
- Inbound or outbound phone experience

Preferred but NOT required:

- Previous experience with EMR systems
- Experienced in Physiotherapy/Chiropractic clinic set up
- Product knowledge: Orthotics, compression stockings, bracing.
- Transportation to float between clinics
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue Cross, Medavie, Telus Portal, Provider Connect, Nexgenrx billing systems
- Additional languages an asset.
- Knowledge of general office procedures

Saturday Availability a MUST

Location: PICKERING

Pay: $17.00-$19.00 per hour

Expected hours: 35 per week

**Benefits**:

- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Weekends as needed

Application question(s):

- How many years of receptionist at a Physiotherapy clinic experience do you have?
- How many years of customer service experience do you have?
- Do you speak any other languages? (list them)
- Do you

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