Patient Care Coordinator

2 weeks ago

Scarborough, Canada Dentalcorp Canada Full time

**About us**:**

Join the team at Dawson Dental Scarborough, where your expertise and commitment to dentistry will help us enhance the oral health and well-being of our community. Located in the diverse and dynamic neighborhood of Scarborough, our state-of-the-art practice is dedicated to providing exceptional dental care through personalized treatment plans and the latest technology. Our mission is to build lasting relationships with our patients based on trust and mutual respect.

Scarborough offers a vibrant community with a rich cultural tapestry and an abundance of amenities. Enjoy beautiful parks, scenic trails, and stunning waterfront views along Lake Ontario. The area is home to excellent schools, a wide variety of dining options, and numerous shopping centers. Scarborough also hosts many cultural festivals and events that celebrate its diverse population.

**Schedule**:Full-Time

Monday 10-6pm

Tuesday 10-6pm

Wednesday 10-6pm

Saturday 8:30-5pm

Sunday 8:30-5pm

**Benefits of Joining Our Team**:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- Extended Health Benefits

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills

About You:

- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Experience with Dental software

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