Supervisor, Count Team

4 weeks ago

Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

Overview:
The Count Supervisor is responsible for the supervision of the soft drop and count team. He or she has a strong presence on the gaming floor, supporting the management of people and interacting with customers while delivering exceptional customer service.

**Responsibilities**:

- Ensures adherence to internal controls and assist in the development and continual improvement of count room operational procedures.
- Works with the Manager to develop drop schedules and routes that result in the most efficient collection of drop boxes
- Assist with the development of team member schedules designed to meet business needs for all subordinate positions.
- Assist with ensuring accurate payroll processing for all subordinate staff.
- Assist with ensuring adequate inventories of all operational supplies.
- Assist with writing staff evaluations.
- Develop department members’ knowledge and skills through education, training and coaching. Work with team members to assist in their personal and professional growth which will result in an effective management succession process.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
- Maintain a safe, professional, and positive work atmosphere.
- Perform other duties as assigned
- Lives the Brand

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School diploma or equivalent and six (6) months of cash handling experience required.
- One or more years of experience in a leadership role
- A strong mathematical aptitude, managerial skills and familiarity with a high-volume, fast paced, shift-work environment
- A working knowledge of computer software and the ability to learn new software and systems
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Communication, problem-solving, decision-making, prioritization, and analytical skills required
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Ability to work and contribute in a team environment under tight deadlines

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift and/or move up to 50 pounds.
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

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