Customer Care Administrator

5 months ago


Thorold, Canada Norgen Biotek Corp. Full time

**About us**

Norgen Biotek is rapidly expanding and looking to immediately recruit motivated and enthusiastic individuals. Are you interested in joining a thriving and growing company where you have limitless potential to grow? If that sounds like something you are interested in we want to hear from you

**About the Position**

The Customer Care Administrator is responsible for actively prospecting and identifying new customers, forging strong relationships, and expanding Norgen’s customer network. They are responsible for leveraging knowledge of molecular biology to educate customers on Norgen’s products and provide personalized support.

**Responsibilities**:

- Conduct market research to identify potential customers and target markets within the life sciences industry.
- Collaborate closely with the sales team to develop and execute strategic sales plans to meet and exceed targets
- Build and maintain a strong sales pipeline by accurately tracking activities, opportunities, and customer interactions in CRM systems.
- Stay updated on industry trends, competitor activities, and product knowledge to effectively position Norgen Biotek's offerings.
- Provide exceptional customer service and support, ensuring customer satisfaction throughout the sales process.
- Handling administrative tasks such as generating quotes and processing orders
- Additional tasks as directed by the supervisor or manager

**Qualifications**:

- Undergraduate degree or college diploma in life science field (Molecular Biology, Biotechnology, Biochemistry, Genetics, etc.) required.
- 6 months to 1 year of relevant experience (customer service/sales) is required.
- Knowledge/familiarity with Google Suite and/or Microsoft Office
- Familiarity with OpenERP would be an asset
- Strong written and oral communication
- Willingness to learn
- Ability to adapt to changing environment
- Excellent interpersonal skills
- Ability to engage and build relationships with customers
- Detail-oriented and able to stay focused for extended periods of time

**Salary**: $17.51-$26.81 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Thorold, ON (required)

Ability to Relocate:

- Thorold, ON: Relocate before starting work (required)

Work Location: In person



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