Service Writer

4 weeks ago

Red Deer, Canada Calmont Group Full time

**WHY CALMONT**

At Calmont, you are more than just an employee, everyone is a respected and valued member of our team. We provide a supportive work environment which enables personal and professional growth.

**ABOUT THE ROLE**

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from **dedicated and** energetic** **individuals who are looking for a challenging and rewarding career as a **Service Writer **at our Calmont Equipment branch - **Bobcat of Red Deer**.

As a **Service Writer**, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department. As the first point of contact, you will represent the service department and the company to our customers. Some of the job duties include, but are not limited to:

- Greeting and assisting all customers that enter the service area.
- Engaging with customers and acting as liaison for the service department.
- Contacting customers when additional work is required ensuring that work is authorized.
- Following-up on status of repairs to ensure units will be ready when promised.
- Advising customers of the status of repairs and any delays when required.
- Working with service personnel to provide accurate quotes on costs of repairs.
- Providing work orders to Shop Foreman for scheduling.
- Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
- Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
- Performing other duties as assigned.

JOB REQUIREMENTS
**DESIRED SKILLS AND EXPERIENCE**
- High School Diploma or GED.
- Minimum of 2 years Customer Service experience.
- 2 - 5 years prior Service Department technical experience or mechanical background preferred.
- Energetic and friendly with excellent verbal and written communication skills.
- Self-starter with the ability to prioritize and organize workload in a fast paced environment.
- Excellent attention to detail with the drive to meet tight deadlines.
- Experience with CDK Software considered an asset.

**WHY YOU SHOULD APPLY**

If you are committed to **excellent customer service** and enjoy working in a* fast-paced environment*, then this may be the opportunity for you At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first-class benefits package for the correct individual.

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