Service Writer

3 weeks ago

Red Deer, Canada Woody's RV World Full time

Description: 

Woody’s RV World Red Deer is looking for a full-time RV Service Writer.

Minimum Requirements:

Excellent customer service skillsProficient computer skillsAbility to work unsupervisedMust be organized and self-motivatedPossess strong written and verbal communication skillsMotivated team player with a strong sense of commitment to the customerHave the ability to deal with large volumes of work and be flexible to changing prioritiesAbility to handle stressful situations in a calm and efficient mannerAbility to read and comprehend policy and procedureExcellent verbal and written communication skillsStrong record of positive Customer Satisfaction resultsHigh School diploma or equivalent preferred

Job Responsibilities:

Essential Duties and Responsibilities - Other duties may be assigned at a later date:Book AppointmentsOpen new work orders, accurately recording customer information and requirementsHandle incoming phone calls in a professional mannerDeal with customer requests and questions in a timely and friendly mannerKeep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisionsInform customers of upcoming repairs/services requiredConfirm that all work and pricing is approved by the customer prior to work being performedMonitor activities at service counter including customer contact, parts shipping and receivingComplete various clerical duties including photocopying, faxing, sorting/filing, etc.Receiving customer paymentsMonitoring our online text messaging service

Company Profile:

Canada’s premier RV company is growing once again. Woody’s RV World has expanded into Abbotsford and anchored the company with a brand new state-of-the-art impressive building.The ideal candidate will have service experience at a RV dealership but other Service Writer experience will be considered. Customer service is our main priority, so remaining professional is always essential.

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