Business Analyst, Transcription and Health
3 months ago
Salary
: The salary range for this position is CAD $34.67/Hr. - CAD $49.83/Hr.
Summary:
We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Reporting to the Regional Systems Manager, Transcription Services & HIE, the Business Analyst supports the reconfiguration of the current dictation/transcription service and implementation of Front End Speech Recognition. The position identifies, develops and implements strategies designed to assist with reconfiguration of the M*Modal Fluency for Transcription and Fluency Flex/Fluency Direct software and business processes. Responsibilities include assisting in the development, maintenance, and rollout of the system. Develops, maintains, and disseminates applicable system and user documentation and communications. The Business Analyst also provides support on documenting processes and liaises with members of the Transcription Services Team, the FESR Project Team, Clinical & Systems Transformation (CST) Project, and other organization areas and stakeholders to support program service delivery and initiatives.
What You Bring:
What we offer:
- A comprehensive health benefits package including dental, vision, and life insurance as well as pension.
- Hybrid work opportunity.
Education
Bachelor's degree in the area of Health Information Management/Technology, Science (Finance, Mathematics, etc.) or Business Administration, plus a minimum of three (3) years' recent, related experience or an equivalent combination of education, training and experience.
Skills and Abilities
Comprehensive knowledge of policy and standards for transcription services.
Knowledge of project management methodologies and techniques, principles and practices with superior analytical skills for data, documentation and workflows, including the ability to comprehend, analyze and resolve complex issues and present information in concise, meaningful ways.
Highly competent in using Microsoft Word office suite including Excel, PowerPoint and Word.
Understanding of systems analysis and design, related tools and techniques (e.g. data flow diagrams, etc.), and continuous quality improvement.
Knowledge of hospital operations and health care administration requirements.
Demonstrated verbal and written communication skills including strong business writing skills and the ability to effectively communicate technical and business information to a variety of audiences.
Ability to analyze operational problems and identify innovative solutions.
Ability to work effectively with people from various disciplines with varying degrees of functional and technical experience.
Demonstrated ability to manage effective relationships with vendors and external organizations.
Effective interpersonal and facilitation skills including the ability to work effectively with diverse user community.
Ability to coordinate and lead work groups.
Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills
Ability to effectively utilize related hardware and software
Physical ability to do the job
**State-of-the-art facilities**: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
What We Offer:
Collects and translates business requirements into functional specifications and assists with detailed test plans and testing. Assists with preparing documentation such as Business Requirements, Business Rules, Solution Blueprint, workflow diagrams, etc.
Assists the Transcription Services Team, on operational and project implementation issues by methods such as compiling data, developing indicators that summarize the issues by department/site along with summarizing improved data quality, assessing where improvements can be made, and making recommendations in order to focus on the areas that need further support.
Compiles and analyzes various information sources such as system and user data, stakeholder feedback, regulatory and policy requirements and industry best practices. Provides recommendations to Transcription Leadership team on standardizing transcription processes for the LM Health Information Management.
Consults with and serves as an interface with integrated systems to ensure product awareness is thoroughly understood and to identify existing gaps between p
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