Business Analyst

1 month ago

Vancouver, Canada College of Complementary Health Professionals of BC Full time

**Job Title**: Business Analyst

**Department**: Strategy, Quality Improvement & Performance

**Status**:Full-time; Permanent

**Location**:Vancouver, BC; Hybrid

**Who We Are**

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

**About This Employment Opportunity**

The College is seeking a detail-oriented, strategic thinker with a passion for improving processes to take on the role of Business Analyst.

Reporting to the Executive Director, Strategy, Quality Improvement and Performance, and working closely with CCHPBC team members, stakeholders, vendors and contractors, the Business Analyst will be responsible for analyzing business needs, identifying opportunities for process improvement and providing actionable insights, to support the College to achieve its strategic and operational goals. This role will directly influence regulatory activities, system upgrades, policy development and continuous improvement initiatives that drive efficiency, business growth, improvement and compliance in a dynamic environment.

This role will have a high level of autonomy and accountability and requires cross-functional collaboration and effective relationship building and management. Generating alignment across the organization and promoting organizational culture is a key element of this role.

Your expertise, excellent interpersonal skills, strong communication analysis and problem-solving skills, coupled with an ability to prioritize multiple tasks in a dynamic environment, will help us implement process improvements and ensure effective use of resources, to drive results. This is an ideal role for mid-level professional looking to enhance their career within a supportive and collaborative organisation.

It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

**Duties and Responsibilities (include but are not limited to)**
- Conduct comprehensive business analysis to assess regulatory processes, procedures, and systems.
- Collaborate with stakeholders to gather, document, and prioritize business requirements.
- Analyze and map current business processes and workflows to identify inefficiencies.
- Recommend process improvements and propose solutions to streamline operations.
- Assists in business cases development and project plans for process improvements and system implementations.
- Support the implementation of new systems or changes to existing ones, ensuring alignment with business goals.
- Write detailed business requirements documents, including use cases, functional specifications, and system requirements.
- Prepare and present findings, reports, and proposals to senior management and regulatory committees.
- Lead meetings and workshops with stakeholders to ensure clear communication of business needs and technical solutions.
- Perform data analysis and use data-driven insights to recommend improvements to existing regulatory processes.
- Assist in the development and maintenance of internal documentation, guidelines, and standard operating procedures.
- Monitor and report on the progress of ongoing projects, ensuring deadlines are met and quality standards are upheld.
- Identify risks associated with regulatory processes or projects and develop mitigation strategies.
- Support change management initiatives by helping staff understand new processes or systems.
- Provide training and support to staff on new systems, tools, or procedures.
- Facilitate cross-departmental collaboration to ensure the alignment of business objectives and regulatory requirements.
- Assess and report on the performance of implemented changes or improvements, making adjustments as needed.
- Work closely with IT teams to ensure technical solutions meet business requirements and regulatory standards.
- Evaluate and integrate emerging technologies to enhance the efficiency of regulatory processes.
- Contribute to the continuous improvement of business a

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