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Clinical Sleep Assistant

4 months ago

Thunder Bay, Canada Air Liquide Full time

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**:
VitalAire is currently recruiting a highly energetic and motivated Clinical Assistant for our Thunder Bay branch. The Clinical Assistant facilitates the administrative aspects, and offers support in the storefront area as it pertains to CPAP and oxygen therapy in a specific branch location.
- Ensures operation of equipment by completing preventive maintenance requirements
- Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties
- Assists with sales and maintenance of CPAP inventory for the branch
- Jointly booking CPAP appointments and follow up for clients at the branch
- Participates in home testing for diagnosis purposes within the supervision of a healthcare professional
- Assists healthcare professionals with the completion of necessary process and forms, assisting with the cleaning & maintenance of CPAP and oxygen equipment during in-service to client
- Documents client care services by charting in client records
- Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems
- Provides after hours service to clients by participating in branch on-call rotation
- Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
- Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
- Liaising between several departments regarding patient care and financials (i.e. A/R, A/P, billing, Inventory Coordinators and Asset Specialists, Physicians, etc)
- Assists healthcare professionals with the completion of necessary administrative functions and documentations.
- Assists in the management of equipment - including warranty, cleaning, and scheduling maintenance/repair

**_________**:
**Are you a MATCH?**:
**_Here is what you will need _**
- College Certificate, Diploma in Medical Office Administration, PSW (Personal Support Worker) or medical background preferred.
- 1-2 years of administrative experience (clinical or healthcare setting is preferred)
- Ability to quickly learn/adapt to new ERP and CRM systems
- Ability to multitask and thrive in a dynamic, fast-paced environment while balancing a heavy workload
- Excellent communication skills both written and verbal
- Professional, compassionate, positive, motivated, solution-oriented and flexible
- Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills
- Able to work flexible hours and provide service to our customers for extended hours.

**_What’s in it for you _**
- Competitive total rewards : Salary, bonus, flex benefits & pension plan
- Work/life integration : From standard hours to personal time off
- Inclusive workplace : Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Culture of safety: We weave safety and wellness into all that we do

**_Additional Information _**

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.