Client Relations Manager

4 weeks ago

Guelph, Canada Lynden International Logistics Co. Full time

**JOB TITLE**:Client Solutions Manager

**REPORTS TO**:Director of Business Relations

**LOCATION**:Guelph or Vaughan

:
To serve Lynden as the primary relationship holder for an assigned client base within the healthcare sector. The responsibility of the role is to build and maintain strategic partnerships with existing clients through managing accounts and providing ongoing solutions to their business needs. This entails preparing presentations, leading conference calls, identifying opportunities, resolving problems, and managing projects. In addition to work duties and expectations, you must contribute towards our forward thinking and positive mindset to help grow our business and our culture.

**DUTIES AND RESPONSIBILITIES**:

- Reliable liaison between Lynden and the client base
- Promoting and representing Lynden with clients and within the organization
- Manage key performance indicators and identify continuous improvement opportunities
- Lead performance review meetings (KPI’S) with clients to ensure we manage and address issues
- Build-out and present quarterly business unit reviews (QBR’s) with designated clients
- Identify and present business cases to justify continuous improvement initiatives
- Work close with operational teams to ensure projects are managed from inception to execution
- Collaboration with analytics team to analyze client data and present information back to the client in a cohesive manner
- Understand and control business activity in accordance with the contract terms
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- Primary escalation point for service related issues and will be responsible to ensure a quick resolution
- Team player and positive attitude
- Travel may be required between facilities (Milton, Guelph, Vaughan) and possibly to see clients across Canada

**SKILLS/TRAINING REQUIRED**:

- Minimum 5 years of business related experience
- Background in sales, customer service, operations, quality assurance (preferably servicing healthcare)
- Able to effectively engage and influence a variety of audiences at all levels of business
- Business acumen, sound decision making, analytical and organizational
- Able to build relationships based on trust and respect
- Demonstrated behaviors supporting our core values of respect and trust
- Collaboration participatory leadership, team building and highly developed organizational skills
- Exceptional account management and project management skills
- Excellent and effective abilities in both oral and written communication skills
- Highly developed critical thinking skills and ability to conceptualize and analyze problems
- Excellent problem solving, decision-making, planning and evaluation skills
- Ability to prioritize responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Strong negotiation and conflict resolution skills
- Demonstrated ability to relate easily to a variety of people from various and diverse backgrounds
- Have an understanding of the healthcare industry, warehouse management solutions, and operating disciplines
Proficiencies in Excel, Word, PowerPoint

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Client Relations: 5 years (preferred)

Licence/Certification:

- Drivers License (required)

  • Client Relations Specialist

    1 month ago

    Guelph, Canada Alamo Cleaning Services Inc. Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to multitask...

  • Manager, Client Services

    4 weeks ago

    Guelph, Canada Sephora Full time

    **Job ID**: 231354 **Store Name/Number**: ON-Stone Road Mall (1536) **Address**: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales...

  • Client Service Coordinator

    3 weeks ago

    Guelph, Canada RLB LLP Full time

    The Client Support Coordinator will lead all resources and support related to member services. In collaboration with the Director of Sales, the Client Support Coordinator will identify and initiate strategies to maintain expectations to ensure excellent member services and propose informed directives for the ongoing and future success of member services....

  • Labour Relations Specialist

    4 weeks ago

    Guelph, Canada Upper Grand District School Board Full time

    **Labour Relations Specialist** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington and the City of Guelph....

  • Labour Relations Specialist

    4 weeks ago

    Guelph, Canada Upper Grand District School Board Full time

    **Labour Relations Specialist (Temporary)** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington and the City...

  • Client Service Coordinator

    1 month ago

    Guelph, Canada RLB LLP Full time

    If you love problem solving, thrive on exceeding member expectations with fresh ideas and collaborative approach, then this role is for you! **Responsibilities** - Support identification of current and future strategic priorities, including developing business cases for recommendations. - Collaborate with Director to develop workable solutions in support of...

  • Labour Relations Specialist

    7 days ago

    Guelph, Canada Upper Grand District School Board Full time

    **ABOUT THE UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB)** The UGDSB employs a team of approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington, and the City of Guelph....

  • Community Relations Coordinator

    1 month ago

    Guelph, Canada Harcourt United Memorial Church Full time

    **Community Relations Coordinator...** **Will...manage and coordinate requests and bookings for rental space at Harcourt** **Memorial United Church** **Must have....strong organizational and time management skills; excellent computer** **skills & experience with Microsoft Office; have a friendly & accomodating** **approach to working with people; community...

  • Client Care Coordinator

    4 weeks ago

    Guelph, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...

  • Team Lead, Client Experience

    1 month ago

    Guelph, Canada Sephora Full time

    **Job ID**: 242137 **Store Name/Number**: ON-Stone Road Mall (1536) **Address**: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific...

  • Team Lead, Client Experience

    1 month ago

    Guelph, Canada SEPHORA Full time

    Job ID: 242137 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Team Lead, Client Experience

    1 month ago

    Guelph, Canada SEPHORA Full time

    Job ID: 242137 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Team Lead, Client Experience

    1 month ago

    Guelph, Canada SEPHORA Full time

    Job ID: 242137 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Client Care Specialist

    4 weeks ago

    Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...

  • Client Advisor

    2 weeks ago

    Guelph, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are...

  • Client Advisor

    2 weeks ago

    Guelph, Canada RBC - Royal Bank Part time

    Job SummaryWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are...

  • Project Lead

    4 weeks ago

    Guelph, Canada St. Joseph’s Full time

    **Project Lead - Strategy, Quality and Client Experience** **Full-Time, Non-Union** **N/24-10** **The Organization**: St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person - and family-centred...

  • Adjoint Principal Aux Relations D'affaires

    6 days ago

    Guelph, Canada Financement agricole Canada Full time

    Date de clôture (mm/jj/aaaa): 05/28/2024 Type de travailleur: Permanent Langue(s) requise(s): anglais Durée déterminée (en mois): Échelle salariale (le titulaire est aussi admissible à une prime fondée sur le rendement, applicable au poste): $59,443 - $80,423 Compétences en administration des prêts commerciaux et passion pour l’agriculture...

  • Client Advisor

    4 weeks ago

    Guelph, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Client Service

    4 weeks ago

    Guelph, Canada Guelph Humane Society Full time

    **EMPLOYMENT OPPORTUNITY** **TITLE**: Client Service & Accounting Assistant (CSAA) **LOCATION**: 190 Hanlon Creek Blvd., Guelph ON **TYPE**: Full-Time (40 hours/week), Permanent **JOB SUMMARY**: Reporting to the Manager, Finance & Administration, the Client Service & Accounting Assistant (CSAA) is responsible for aiding with the day-to-day coordination...