Manager, Client Services

4 weeks ago


Guelph, Canada Sephora Full time

**Job ID**: 231354

**Store Name/Number**: ON-Stone Road Mall (1536)

**Address**: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

**You’ll love working here**
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

- ** Training & Development. **Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
- ** Passionate about Clients. **Ensure the timely response to all client feedback for the store. Action all client
- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- ** Entrepreneurial Spirit. **Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
- ** Employee Engagement. **Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

**We’d love to hear from you if**
- You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- You have exceptional leadership and influential skills.
- You have proven ability to lead and build top performing teams.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.



  • Guelph, Canada RLB LLP Full time

    The Client Support Coordinator will lead all resources and support related to member services. In collaboration with the Director of Sales, the Client Support Coordinator will identify and initiate strategies to maintain expectations to ensure excellent member services and propose informed directives for the ongoing and future success of member services....


  • Guelph, Canada RLB LLP Full time

    If you love problem solving, thrive on exceeding member expectations with fresh ideas and collaborative approach, then this role is for you! **Responsibilities** - Support identification of current and future strategic priorities, including developing business cases for recommendations. - Collaborate with Director to develop workable solutions in support of...


  • Guelph, Canada Experior Financial Group Inc Full time

    **Client Policy Services Administrator** Experior Financial Group Inc. is looking for a motivated individual who works well with others but is also able to work independently and thrive working with multiple tasks on the go. This position offers exciting challenges and the chance to learn new skills. This role best suits someone that can adapt to change...


  • Guelph, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Guelph, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Guelph, Canada Alamo Cleaning Services Inc. Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to multitask...

  • Client Advisor

    2 weeks ago


    Guelph, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are...

  • Client Coordinator

    1 month ago


    Guelph, Canada Defy Sports Performance & Physiotherapy Full time

    Are you an outgoing, people-person who can strike up a conversation with anyone? Do you love talking to people? Defy Sports Performance & Physiotherapy is looking for a special individual to provide **amazing customer service** for our clients from the moment they walk in the door of our vibrant clinic. **We are looking for someone with**: - Excellence in...

  • Corporate Analyst

    1 month ago


    Guelph, Canada The City of Guelph Full time

    About Our Organization: When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a regional top employer, the City of...


  • Guelph, Canada Lynden International Logistics Company Full time

    Lynden International Logistics ULC, a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden International...

  • Client Advisor

    2 weeks ago


    Guelph, Canada RBC - Royal Bank Part time

    Job SummaryWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are...


  • Guelph, Canada All-Brite Glass & Tint Full time

    **Responsibilities**: - Assist Manager to develop business strategies to raise our clients' pool, GROW Sales and optimize profitability - Adding Value for our Clients & Employees - Earn your position everyday - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff - Ensure high levels of client satisfaction through WOW...


  • Guelph, Canada The Pod Group Full time

    A leading non-profit organization committed to supporting individuals within their community.EDI-B VALUESThe success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this...


  • Guelph, Canada Wyndham House Full time

    **Job Title**:Manager of Clinical Services **Annual Salary**:$65,000 - $75,000 **About Our Organization** Would you like to be part of an organization that is working to end youth homelessness in the Guelph-Wellington Community? Wyndham House works to prevent, reduce, and end youth homelessness in Guelph. Over the past few years, we have made a 78%...


  • Guelph, Canada Sephora Full time

    **Job ID**: 242137 **Store Name/Number**: ON-Stone Road Mall (1536) **Address**: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific...


  • Guelph, Canada SEPHORA Full time

    Job ID: 242137 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...


  • Guelph, Canada SEPHORA Full time

    Job ID: 242137 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...


  • Guelph, Canada SEPHORA Full time

    Job ID: 242137 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Clinical Manager

    7 days ago


    Guelph, Canada Stonehenge Therapeutic Community Full time

    Stonehenge Therapeutic Community provides a range of residential and community-based treatment services to individuals struggling with addiction and concurrent mental health issues. Our agency is committed to taking the journey together and supporting those with whom we work to grow, thrive, and contribute to society. * About the Role: * The Clinical...

  • Clinical Manager

    4 weeks ago


    Guelph, Canada Stonehenge Therapeutic Community Full time

    Stonehenge Therapeutic Community provides a range of residential and community-based treatment services to individuals struggling with addiction and concurrent mental health issues. Our agency is committed to taking the journey together and supporting those with whom we work to grow, thrive, and contribute to society. **About the Role**: The Clinical...