Customer Support Specialist
4 days ago
**Customer Support Specialist**
Are you a self-motivated, team-oriented individual who thrives in a changing and challenging environment? Are you passionate about building and maintaining relationships, problem solving, and improving the customer experience? If this describes you, Calian Agriculture has an immediate opening for a Customer Support Specialist to join our dynamic team. This critical customer facing role is responsible for providing technical and troubleshooting support to our customers.
The position is located at our brand new, state-of-the-art facility in north Regina. With multiple collaboration areas, free parking, full kitchen and an employee gym, we have designed, and custom built a workplace that will continue to foster an environment that is both fun and productive as we grow our teams.
We offer a competitive compensation and benefits package, an employee share purchase plan, paid volunteer days, regular team events, personal development opportunities and a fun and enthusiastic team of dedicated individuals
**What will you be doing?**
- Diagnose and troubleshoot technical issues (software & hardware) in a timely manner, including account setups, installs and unexpected product behavior.
- Carry out basic electrical troubleshooting and information gathering while assisting certified electricians.
- Ensure all issues are properly logged.
- Track issues reported to the Customer Support Team through to resolution, within reasonable time limits.
- Maintain positive relationships with clients.
- Other duties as assigned.
**What skills will you have?**
- Computer-related diploma
- A+ certificate or equivalent
- At least one to three years experience in a call center, retail or similar environment
- Proven examples of excellence in customer service/technical support
- Experience in the agriculture industry and/or installing grain bins/grain monitoring systems are assets
- Excellent communication and problem-solving skills
- Able to multitask and prioritize issues based on severity.
- Flexibility to cover on-call, overtime and weekends during busy season and as required
- Knowledge of SQL is an asset
Calian Agriculture is a Regina, Saskatchewan based, ISO 9001:2015 certified manufacturer and provider of innovative services and solutions for the Ag-Tech industry. We are proud part of the Calian Group of companies. Our company values include **openness, quality, inclusiveness, social & corporate responsibility, family, health and humor.
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