Manager, Lending Products

1 week ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

The Manager, Business Banking Lending Products will manufacture and manage financing products and implement sales, marketing and credit risk management strategies to maximize return on equity and enable outstanding customer experiences for all Business Banking clients across relationship manager, virtual and branch channels. Their priorities will centre on risk-return optimization, expanding market share and driving robust financial performance for the segment.

In addition to co-managing the existing suite of products, they will work to rationalize and simplify the product suite, optimize and ensure the relevancy of product solutions to business banking clients and innovate new borrowing solutions to better meet client needs.

As a manager of the product suite and related P&L, the Manager will be also provide leadership in the management of product policies, risks and related forms and processes.

**Accountabilities**

Researches, defines, aligns, develops, and implements sales, marketing and credit risk strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Conducts independent analysis and assessment to resolve strategic issues.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
- Monitors and tracks performance, and addresses any issues.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Provides input into the planning and implementation of operational programs.
- Executes work to deliver timely, accurate, and efficient service.
- Supports development of key metrics and identification of trends.
- Gathers customer and sales feedback and analyzes issues.
- Participates in and evaluates market research and competitive analysis associated with assigned products.
- Participates in and evaluates customer / consumer insights and channels information.
- Competes internal and regulatory reporting.
- Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
- Resolves internal, first level customer escalations.
- Leads/participates in the design, implementation, and management of core business / group processes.
- Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
- Runs analyses and reports that support risk management and policy development.
- Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
- Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
- Develops, implements, and monitors key metrics and action plans to optimize financial performance
- Continuously improves processes to identify issues and deliver optimal customer experience.
- Works with partners to develop salesforce training and materials and manages change.
- May support the sales team in development of client deals and related presentations.
- Develops and maintains relationships with external partners and vendors.
- Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
- Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
- Influences and/or determines credit product risk parameters and metrics.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Exercises judgment to identify, diagnose, and solve problems withi

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