Team Lead
2 weeks ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level D
Job Title
Team Lead
Department
UBC IT | Service Centre
Compensation Range
$7,278.33 - $11,372.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
April 22, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is critical to successfully pursuing excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Team Lead provides operational oversight and technical leadership for all areas within a specific service offering within a single reporting unit.
Organizational Status
The Team Lead receives operational direction from the Manager of the IT Service Centre and strategic guidance from his/her Director. The Team Lead will act as an expert with respect to the support of specific IT products or services on various committees and projects and as such will provide expert advice to stakeholders and staff with regard to issues and problems that may arise.
Work Performed
- Specific Duties:
- Act as an expert in all aspects of Incident Management, Access Management, Request Management, and Event Management as well as a fluent understanding of Problem Management and Change Management processes and the interdependencies between the management processes.-
- When serving in the capacity of demand management, is responsible for meeting service level agreements and meeting quality and cost metrics.-
- Responsible for creating, revising, and disseminating work schedules to ensure UBC IT support coverage meets Service Level commitments for response times.-
- Identifies the requirements to revise and update support processes as necessary, securing stakeholder agreements and approvals as required in order to meet defined Service Levels.- Core Duties:
- Contributes to the development of strategies, operating plans, and performance measures/targets for a specific service offering and leads the day-to-day delivery of related services and activities.-
- Works with business partners and/or IT leadership to develop project resource plans to meet staffing, space, and equipment requirements. Coordinates and distributes work, monitor workloads and backlogs and makes necessary adjustments.Develops and implements procedures, methods, standards, and controls to support operational efficiency, monitor compliance, mitigate risks, and achieve team results.-
- Prepares budget recommendations for resources.-
- Responsible for product expertise which would include the development of new systems, acquisition of new software or hardware packages, changes, and enhancements.-
- Manages staff in the day-to-day performance of their work, provides leadership and mentoring, and uses a wide range of tools and techniques to create and maintain a collaborative, motivated, and positive team atmosphere. Ensures all staff is aware of and adheres to the systems, procedures, methods, standards, and controls within the unit.-
- Develops and manages professionals and other staff including selection, training, coaching, performance management, and all other people practices.-
- In collaboration with the Manager/Senior Manager, manages the staff performance assessment process. Conducts regular meetings with direct reports.-
- Assesses learning and development needs and provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work that leverages their skills and capabilities and provides them with opportunities for learning.-
- Manages performance concerns and disciplinary action in collaboration with HR and, where applicable, a Manager or Senior Manager.-
- Makes recommendations on the selection of vendors.-
- May serve as a Project Manager and be responsible for the overall management and success of the project.- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Develops and manages the training framework for all aspects of the team, performs select training, and/or delegates training to other SMEs within the team, as appropriate.
- Responsible for training the trainers within the IT Service Centre
- Administration and scheduling
-
Team Lead
1 week ago
Vancouver, Canada Roots Full timeWest 4th - Store 176, 2091 West 4th Ave., Kitsilano, British Columbia, Canada Req #226 Sunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...
-
Team Lead
3 weeks ago
Vancouver, Canada Roots Corp. Full timeSunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...
-
Team Lead
1 week ago
Vancouver, Canada Roots Full timeWest 4th - Store 176, 2091 West 4th Ave., Kitsilano, British Columbia, Canada Req #226 Sunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...
-
Team Lead
3 weeks ago
Vancouver, Canada Roots Corp. Full timeSunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...
-
Team Lead
1 week ago
Vancouver, Canada Roots Full timeWest 4th - Store 176, 2091 West 4th Ave., Kitsilano, British Columbia, Canada Req #226 Sunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...
-
Team Lead
7 days ago
Vancouver, Canada Roots Full timeWest 4th - Store 176, 2091 West 4th Ave., Kitsilano, British Columbia, Canada Req #226 Sunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...
-
Team Lead
3 weeks ago
Vancouver, Canada Roots Corp. Full timeSunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, Canada Core Hours: Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week. Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation:near Olympic Village at 6th & Columbia, Vancouver BC, Canada Core Hours:Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week.Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, Canada Core Hours: Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week. Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, Canada Core Hours: Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week. Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all...
-
Shipping Team Lead
2 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation:near Olympic Village at 6th & Columbia, Vancouver BC, CanadaCore Hours:Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week.Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders...
-
Shipping Team Lead
2 weeks ago
Vancouver, British Columbia, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, CanadaCore Hours: Monday to Friday from 8am - 4:30pmThis position is required to be onsite 5 days a week.Role SummaryThe Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, Canada Core Hours: Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week. Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping...
-
Shipping Team Lead
7 days ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, CanadaCore Hours: Monday to Friday from 8am – 4:30pmThis position is required to be onsite 5 days a week.Role SummaryThe Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, CanadaCore Hours: Monday to Friday from 8am – 4:30pmThis position is required to be onsite 5 days a week.Role SummaryThe Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, Canada Core Hours: Monday to Friday from 8am – 4:30pm This position is required to be onsite 5 days a week. Role Summary The Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all...
-
Shipping Team Lead
3 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, CanadaCore Hours: Monday to Friday from 8am – 4:30pmThis position is required to be onsite 5 days a week.Role SummaryThe Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders...
-
Shipping Team Lead
2 weeks ago
Vancouver, Canada Eminence Organic Skin Care Full timeLocation: near Olympic Village at 6th & Columbia, Vancouver BC, CanadaCore Hours: Monday to Friday from 8am – 4:30pmThis position is required to be onsite 5 days a week.Role SummaryThe Shipping Team is responsible for creating an extraordinary service experience for our Spa Partners, Retail Customer and Onliners by picking, packing, and shipping all orders...
-
Development Team Lead
2 days ago
Vancouver, Canada JUDI.AI Full timeWho we are Judi.ai We help small business dreams come true by making it easy for lenders to say “yes” to small business borrowers. Through sophisticated algorithms and predictive modeling, our application allows lenders to adjudicate loans quickly and accurately. This ensures that small businesses get access to the capital they need to grow. Yay! Who...
