Supervisor, Airport Services

3 weeks ago

Richmond, Canada Envoy Air Full time

Overview:
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level

**Responsibilities**:
How will you make an impact?

**Responsibilities**:

- Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
- Ensure adequate operational coverage; responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct Agent observations
- Schedule and administer local training including new hire training
- Investigates and resolves operational issues as well as customer service issues
- Participates on operational conference calls, station audits and prepares various reports
- Maintains records such as time and attendance, personnel files and performance
- Supervisors may perform Passenger Service Agent work, as required. S
- Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- May lift up to 75 lbs unassisted. Drive golf carts in the terminal to transport passengers and operate the jetbridge.
- Collaborate with the internal team to ensure a safe and on-time departure
- Supervisors may act as the “Supervisor on Duty” for both the customer service part of the operation and the ground handling part of the operation.

Qualifications:
Who are we looking for?

**Requirements**:
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

**Requirements**:

- Minimum age: 18
- High school diploma, GED, or international equivalent
- Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
- Flexible to work additional hours with short notice when operationally necessary
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
- Must be customer focused, detail oriented, and interested about the airline industry
- Able to communicate in a clear, polite, and friendly manner
- Must be comfortable working with computers and ability to learn new computer programs
- Must be able to read, write, fluently speak, and understand the English language
- Legally permitted to work in Canada

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

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