Order Processor

5 months ago

Vaughan, Canada Dass Metal Products Full time

**Job Title: Order Processor**

Dass Metal Products is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years. J Dass built his business on hard work and his desire to provide “second to none” service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise. To learn more, visit Dass.ca

**Job Summary**

As a Order Processor, you will provide customer sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.

The Order Processor accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.

**Purpose**

**Order Processor Job Responsibilities**:

- ** Active Listening** - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- ** Speaking**:

- Talking to others to convey information effectively
- ** Reading Comprehension** - Understanding written sentences and paragraphs in work related documents.
- ** Service Orientation** - Actively looking for ways to help people
- ** Social Perceptiveness** - Being aware of others' reactions and understanding why they react as they do.
- ** Coordination** - Adjusting actions in relation to others' actions.
- ** Persuasion**:

- Persuading others to change their minds or behavior.
- ** Monitoring** - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- ** Critical Thinking** - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- ** Active Learning** - Understanding the implications of new information for both current and future problem-solving and decision-making.
- ** Writing** - Communicating effectively in writing as appropriate for the needs of the audience.
- ** Mathematics**:

- Using mathematics to solve problems.
- ** Negotiation** - Bringing others together and trying to reconcile differences.
- ** Judgment and Decision Making** - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- ** Time Management** - Managing one's own time and the time of others.
- ** Complex Problem Solving** - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

**Knowledge**
- ** Customer and Personal Service -** Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- ** Clerical -** Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- ** English Language -** Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- ** Sales and Marketing** - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- ** Telecommunications** - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- ** Production and Processing** - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- ** Economics and Accounting** - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- ** Administration and Management** - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- ** Public Safety and Security** - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- ** Communications and Media** - Kn

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