Donor Care Representative

4 weeks ago

Pickering, Canada Make-a-Wish Full time

**Donor Care Representative**

**"The best prescription I've ever given is a wish."**
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
- **What is Your Biggest Wish?**

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? **If so, Make-A-Wish is for you**

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

**“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”**
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
- **What's In It For You?**
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental coverage (premiums are fully covered by the Foundation), a matching RRSP program as well as paid Wish Hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day

**MISSION, VISION AND VALUES**

Our** mission** is, together, we create life-changing wishes for children with critical illness.

Supported by our** vision** to grant the wish of every eligible child.

Our **values** are Child-Focused, Integrity, Impact, Innovation, and Community.
- **Where You Come In**

We are looking for a **Donor Care Representative** to join our team at Make-A-Wish Canada. They will be a key contributor to the Make-A-Wish Canada Mission by supporting the deposit of donations and entry of all constituent data accurately into applicable customer relationship systems. The Donor Care representative will also ensure tax receipts are delivered in an accurate and timely manner. Additional duties will include supporting local in person events.

This position requires flexible working hours to ensure we manage donor inquires across all time zones in Canada. Donor Care hours of operation are Monday to Friday, 8am to 6pm EST, and each member of the team works 8 hours a day within that range.

This role is located in **Pickering, ON** and is a **full-time, permanent, in-office **position.
- **What You Will Do**
- Open donor mail, deposit and enter donations into applicable customer relationship systems.
- Responsible for accurate data entry and management into customer relationship management systems (Salesforce, Donor Drive, Crowd Change) as it relates to entering donations, updating payments, and updating/adding constituent records across Make-A-Wish Canada.
- Opportunities to support local in-person and virtual events and campaigns.
- Data entry of various corporate giving online channels.
- Daily reconciliations of various bank accounts, working closely with the Finance team to ensure accuracy of monthly revenue.
- Work closely with the Revenue Development and CRM teams.
- Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
- Facilitate printing of tax receipts (original/replacements).
- Maintain integrity of the CRM system by complying with data integrity standards and policies.
- Other administrative duties as assigned.
- **What You Bring**
- Post-Secondary education in a related field or an equivalent combination of training, education, or work experience.
- Minimum 1-2 years of experience in a data entry environment is an asset.
- Minimum 1-2 years of customer service and administrative experience.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
- Exhibits exceptional customer service, communication, and problem-solving skills.
- Demonstrated experience with Salesforce.
- Ability to manage large volumes of data entry on an ongoing basis.
- Effective written and verbal communication skills.
- Ability to handle highly confidential and sensitive information.
- A clear Criminal Background Check required.
- **Your Work Environment**
- Office working environment (5 days per week) with occasiona

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