Customer Contract Administrator

6 months ago

Mississauga, Canada Diploma Healthcare Group Full time

**The Company**:
The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

**Somagen Diagnostics Inc. **was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

**Vantage Endoscopy and AMT Surgical **are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

**About This Opportunity**:
Reporting to the National Manager RFP and Contract Administration, the Contract Administrator will be responsible for all aspects of Customer Contract Management, such as:

- Administer all facets and life cycle of customer contracts, from inception to term driven price increases, to renewal, to final term
- Review proposed and awarded contract Terms and Conditions to ensure compliance with Acernis Medical Inc. processes, regulatory policies and RFP submission terms
- Analyze contract details from GPO (Group Purchasing Organization), SSO (Shared Services Organization) and Hospital customers for accuracy of terms, product codes and pricing
- Monitor and manage contract expiry and price increase dates
- Prepare and distribute annual contract price increase letters
- Prepare pricing Excel upload sheets for new, renewing, increasing, and expired contracts
- Research contract errors and Customer PO price discrepancies to identify source of data mismatch
- Work closely with ERP Upload team member initiating uploads of new pricing, pricing changes, and pricing edits as required
- Communicate with Commercial team re upcoming contract increases, renewals, end-dates
- Process amendments and addendums to existing contracts
- Manage document organization of all contract details within SharePoint database, CRM, and external GPO portals
- Communicate directly with internal and external customers regularly regarding existing and new contracts, (Commercial team, RFP team and GPO/SSO contacts)
- Identify and assist in implementing process improvements
- Highly professional individual with a positive attitude with a desire to learn
- Ability to work under tight deadlines while balancing multiple and competing priorities
- Excellent organizational, interpersonal and communication skills
- Extremely detail oriented with high accuracy
- Possesses a natural desire to research complex contracts, resolve discrepancies and drive efficiencies
- Ability to work collaboratively with multiple teams and effectively manage relationships with stakeholders
- Self-motivated, takes initiative, is process driven

**The Skill**:

- College Diploma is a must, University Degree is an asset
- Exceptional skill & knowledge of Excel (intermediate level)
- Familiar with utilizing an ERP, SharePoint and CRM
- Proficient in MS Office, especially Excel and Word
- Excellent reading comprehension, verbal and written communication skills in **English** and **French** applied in a business environment
- Experience in Med Tech and an understanding of the nuances within the Canadian Hospitals, SSO’s and GPO’s is an asset

**What’s in it for you.**
- Brand new facility in Mississauga close to the 401 and/or 407
- Great benefits including health, dental and vision.
- 3 weeks’ Vacation
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more

**Hours and Locations**:
**Training will be completed in our Kitchener office with an expectation of some days to be on-site in Kitchener until we move to our Mississauga office in early summer.
- 8:00 am to 5:00pm (Approximate, to be determined with new location)
- Mississauga (Meadowvale

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us

**Job Types**: Full-time, Permanent

**Benefits**:

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