Csr (Customer Service Representative) & Maintenance
3 months ago
**Residential & Commercial HVAC Company Part of Canada's Largest HVAC Co-Op and Industry Leading Service**
We are looking for a CSR & Maintenance Co-Ordinator (remote option and flexible hours available) to join our team You will be involved in fielding customer inbound support calls, scheduling and dispatching commercial and residential service and maintenance calls, plus make outbound calls to our customers, while providing support to the management team.
**Requirements**:
- HVAC knowledge (a nice to have)
- Service Titan software experience (a nice to have)
- Excellent customer service skills
- People-oriented, welcoming demeanor
- Computer literate
- Proficiency with Microsoft Office Suite
- Superior attention to detail
- Well organized; disciplined
- Excellent time management skills
- Team player who is comfortable working in a group setting
- Displays a sense of urgency in tackling issues
- Co-orperative and agreeable
**Duties and Responsibilities**:
- Takes service calls directed and answers telephone in courteous, welcoming manner
- Makes outbound calls to our customers
- Handles web service enquires
- Schedules maintenance and service calls
- Updates schedule board
- Dispatches calls to technicians
- Confirms service appointments
- Provides customers with service, maintenance and product options verbally
- Promotes and Sells maintenance plans
Work Location: Hybrid remote
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