Client Event Specialist

2 weeks ago

Toronto, Canada Osler, Hoskin & Harcourt LLP Full time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Osler is hiring a Client Event Specialist to join our Toronto Client Development & Marketing Team. This full-time role is located in our Toronto office. We are looking for an energetic, detail-oriented team player to join our fast-paced Events Team. This role reports to the Manager, Client Events and assists in the planning and delivery of exceptional client experiences. This is a client-facing role and the Specialist will be working directly with partners, business development and senior management in the planning and execution of client in person and virtual seminars, webinars and client social events. We are looking for someone who has experience running webinars and is familiar with webinar and virtual event technology.

**Major Responsibilities**
- Support the Manager, Client Events in the planning, coordination and execution of client events including seminars, webinars, client social events and sponsorships (in-person and virtual)
- Work directly with partners and business development on the creation of event briefing documents to ensure that event objectives and goals are understood
- Manage all virtual event technology requirements including the firm CRM (OnePlace), CMS (Kentico/WordPress), Zoom and our preferred webinar planform, ON24
- Train lawyers and guests on how to use the ON24 webinar platform - manage all event logistics the day of
- Coordinate with our writing team on the drafting of event invitations
- Compile and analyze post-event surveys and feedback and arrange appropriate follow-up
- Coordinate the firm’s client gifting program, including sourcing new and interesting products
- Manage the firm’s client entertainment opportunities including sporting event tickets
- Coordinate with other Osler offices to support their event programs as required
- Continually evaluate our client event offerings to ensure they are on brand and consistent in delivery
- Source and develop strong relationships with external vendors in support of the firm’s event program
- Some overtime is required (executing evening social events)

**Position Requirements**
- Education and Experience_

This position requires a college diploma or university degree. The roles requires a minimum of 5 years of experience planning and executing events ideally in a corporate environment. Experience in a legal or professional services environment is preferred. An equivalent combination of education, training, and experience may be acceptable.
- Knowledge and Skills_
- Strong event management background (preferably in a corporate environment) with a demonstrated knowledge of event planning and management principles, methods and techniques.
- Experience with event technology including Salesforce, ON24, Zoom, Marketing CMS strongly desired
- Proficient with MS Office, including Word, Excel, Outlook and PowerPoint.
- Strong customer-service orientation
- Ability to take ownership of projects, as well as multi-tasking multiple concurrent events.
- Superior accuracy, attention to detail, creativity, time-management and organizational skills.
- Excellent written and oral communication skills
- Creative flair and interest in creating new client events and experiences
- Bilingual (English/French) considered a strong asset

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

We are currently working in a hybrid work arrangement, which includes a requirement to work partially in the office.

**Accessibility and Accommodation**

**Background and Reference Checks**

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

LI-Hybrid

LI-AC1

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